Residential Air Conditioning Contractors
AAA Heating and Plumbing
Complaints
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Complaint Details
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Initial Complaint
16/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Aaa plumbing and heating company installed my centralized air conditioner last July **, after the installation i ask the city of ******* to inspect the installation but AAA never get a permit on the city of ******* and I ask the compny to give me the name of there Master electrician so that i can schedule an inspection but they cant provide me a name it means they are operating a business that they dont have any certified electrician that can over see electrical stuff especialy this kind if job, kindly please look into it for the safety of the costumer,now i keep calling them but they still ignoring me,i want the company to give the name of there electrician in city of ******* and pay the permit that supposed to be they get it before start the job so that city of airdrie will inspect the installation, one thing more they are advertising false info, They qoute for ** years warranty and labor workmanship but after you pay its only says in the receipt * year labor and warranty,
Business response
05/11/2024
Unfortunately, the customer is misguided when it comes to understanding warranties. Both the customer and the City of ******* were contacted and given an explanation regarding our Master Electrician. ***'s office has kept communication lines open and has taken several phone calls from this customer. The customer thought he was charged too much for his A/C. AAA was not able to give this customer a further discount as we gave him our lowest price. The install job was inspected and passed with no issues.Initial Complaint
12/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
*********************** is incredibly dishonest and absolutely cannot be trusted. Just look him up on the Better Business Bureau website. I certainly don't believe all the good reviews. Likely more dishonesty by ****. I called him because our furnace wasn't working properly. He eventually made it to my house, and diagnosed it as having to replace the furnace main board and the thermostats. It was very cold outside and we had little heat. He showed up 4 hours late for the appointment, replaced the parts and left, billing me just under $*******. For a week, we tried getting the house to warm up. We thought we doing something wrong with the thermostats, as we were not familiar with them. We called **** back, when the temperature was minus 24 degrees Celsius, and it was 13 degrees in our house. He was rude to my wife on the phone and hung up on her. We never heard from him again. We called another company in, as we were freezing, and he diagnosed the problem as being: the outside vent from the furnace was blocked by a piece of wood, the flame sensor needed to be cleaned and he blew out a trap. He said the issues with the furnace had absolutely nothing to do with the board or thermostats, therefore **** replaced those parts and billed me almost $******* completely wrongly. Not one single part needed to be replaced. He 100% misdiagnosed our problem. There were multiple times when **** said he would call back, which he didn't. I emailed ****, asking for a refund on the misdiagnosed work he completed. Not shocking - I got no reply. DO NOT TRUST THIS GUY. If **** replies to this review with excuses and justifications, it makes him look worse than it already does. This is a 100% truthful and accurate review. Have a deep look at ****** reviews as well as Better Business Bureau reviews. This is not the first time he has pulled this. ****** ***********************, not the name of the business, as he changes business names frequently to stay ahead of the poor reviews.Business response
24/04/2022
Hello ******************** has tried to contact you but are unable to speak with you. We would like to discuss the issue with you and would like you to call our office at ************.
Sincerely,
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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