Auto Transportation
DFD Autos LogisticFind BBB Accredited Businesses in Auto Transportation.
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On November 6,2020, BBB initiated an investigation into the legitimacy and business practices of DFD Autos Logistics after a consumer brought forward transaction documents between himself and the business in question alleging fraudulent activity following a payment for a transport hauler that was never delivered to the consumer. The supposed seller of the transport hauler claimed that her spouse was unwell and therefore needed to focus her attention to personal matters. The seller suggested using DFD Autos Logistics to carry out the remainder of the transaction including the delivery of the item to the consumer (buyer). The pattern of transaction details is cohesive in both the complaint details, as well as a separate consumers report filed on BBB Scam Tracker.
After a thorough review of the business' website www.dfdautos.com, BBB's investigative procedure produced the following results:
Images used on the website were edited to reflect the business name of DFD. The original images belong to a legitimate business DFDS whom has been in operation throughout Europe since 1866 providing services in freight, logistics and passenger ferry transportation. All images in their original format can be found on the legitimate business' website. DFDS does not have operating locations outside of Europe, therefore is not affiliated with the business in question, DFD.
BBB attempted to establish communication with DFD to discuss details of their business practices and determine a physical address for their office of operation. The business was sent a Standard Business Questionnaire that allows BBB to gather more detailed information that can confirm the legitimacy of businesses and details on business structure. To date, DFD Autos Logistics has not returned the completed questionnaire. After several failed attempts, and unanswered phone calls, BBB was unsuccessful in obtaining further information from the business. BBB urges caution when choosing whether to do business with a company whose physical location is unknown.
BBB performed a search on the Government of Canada's Federal Incorporation website to which zero results we produced. A search on Canada's Business Registries was also conducted, to which zero results were also produced indicating that DFD Autos Logistics was not registered under federal or provincial legislation.
Based on the information detailed above, BBB cannot confirm the legitimacy of DFD Autos Logistics.
If you believe that you have been the victim of fraud, BBB suggests that you contact the Canadian Anti-Fraud Centre. http://www.antifraudcentre.ca/
BBB offers the following tips:
Don't be fooled by official-looking documents and sophisticated looking websites as they are easy to reproduce. Just because a business appears legitimate, doesn't mean that it is.
Read your contract carefully and make sure you fully understand all terms and requirements.
Always verify the company's address. BBB advises against doing business with any company that cannot provide you with an address that can be confirmed as legitimate.
Do your research and check out the company's BBB Business Profile at www.bbb.org
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