Information and Alerts
Alert Details
This business has 1 alert.
Alert
BBB received a Scam Tracker report about Charlie the Backyard Builder. The consumer alleged that they paid a deposit to purchase a product but they still have not received it. They tried to contact Charlie the Backyard Builder about the delivery date but they did not hear back from the business.
BBB also reached out to the business with letters on January 02, 2021 and February 16, 2021 to confirm details about their business model, return/refund policies. BBB also reached out to the City of Mission on February 24, 2021 to verify if there is a business licence connected to the company’s listed address. However, the City does not have an active business licence for this company.
As of February 24, 2021, BBB has not received a response from Charlie the Backyard Builder. The website for the company is still active.
BBB Tips
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- If you tried to cancel a purchase or you are unable to secure a refund within 15 days of purchasing, contact your credit card provider with specific details about the purchase and ask for a chargeback (reversal of the charges).
- If you have purchased a product or service by credit card and it has not been rendered or received, contact your credit card company to request a chargeback.
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