Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Pattern of Complaint:
As of October 16 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Product Issues
Consumers complained that the products they ordered broke after a few uses.
Consumers complained that the the replacement heads weren’t replaced.
Refund/Exchange Issue
Consumers complained that they did not receive their orders.
Consumer complained that they did not receive their subscription orders.
We offered Bruush the opportunity to address the above identified patterns. We did not receive their response.
Important Information
Advertising Review
On October 16, 2023, BBB asked the business to substantiate a claim that its product “Did you know that sonic toothbrushes clean better? Clinical studies prove they reduce 20% more plaque versus a manual brush" and "Designed with dentists and built with sonic technology, up to 42,000 brush strokes per minute delivers an incredible but gentle clean." appearing in online advertising. BBB’s Code of Advertising requires advertisers to be prepared to substantiate such claims through independent scientific testing.
BBB also asked if they received explicit consent to post testimonials and other organization logos on their website. BBB is awaiting the business’ reply.
Applicable section of the BBB Code of Advertising:
https://www.bbb.org/code-of-advertising#Testimonials_And_Endorsements
https://www.bbb.org/code-of-advertising#Claimed_Results
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