Pet Supplies
BudgetPetCare.comThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
23/01/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have filed numerous requests to stop the emails from this business, I have contacted them both by email and phone, I have been told several times I would be removed from their mailing list, however I receive a half a dozen emails from them every week, I want my email to be removed from their listBusiness response
23/01/2025
Our sincere apologies for the inconvenience caused.
As per instructions, we have forwarded a request to our marketing team to unsubscribe your email from our mailing list.
Kindly allow 3-5 business days to come this into the act.Please follow the following step to stop notification from your end.
OPTION 1:
Manage Notifications in Android Chrome:
1. Tap for settings -> Site settings -> Notifications
2. Choose that particular website
3. Under Permissions -> Allow/Block Notification for that search engine
OPTION 2:
Manage Notifications as soon as they arrive:
1. Click on the bottom right corner of the Notification box for settings
2. Click on the site you need to manage
3. Click Allow or Block
OPTION 3:
To manage the single website in Windows - Chrome:
1. On the website, you want to unsubscribe from
2. Click on the green lock on the top left corner lock
3. Permissions > notifications allowed by you - select one of the following
* Use global default (Ask) or * Always block this siteInitial Complaint
20/01/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I’ve bought these flea and heart pills and it’s not what I wanted , called to return , takes to pics and it’s ***** and more to ship backBusiness response
20/01/2025
Apologies for the inconvenience you may have experienced with your purchase.
As per request, we have arranged a prepaid envelope to return the order. Please allow 5-7 working days for the delivery of the postage paid envelope.
Also, we have processed a refund for the your order placed on 12/29/2024.
Please allow 3-5 business days for the refund to show up in your account. Kindly let us know once you return the product using envelope which you will receive in your mailbox.Initial Complaint
17/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered this product for my dogs fleas and ticks and still have not received over two weeks later..Business response
19/10/2024
We apologize for the inconvenience caused to you.
The **** tracking number ************* confirms the order was delivered in or at the mailbox at 3:59 pm on October 17, 2024 in ********* ** ******
If you do not find the order in the mailbox please check if the order has been delivered to any nearby house or any of your family members have collected the package without your knowledge.If you still didn't received the product then please let us know so we can assist you with refund.
Customer response
22/10/2024
Complaint: ********
I am rejecting this response because: I had rejected because I had not received the package but it arrived today..
Sincerely,
Brandy ********Initial Complaint
06/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with Budget Pet care on 8-16-24. The website states that you should receive your order within 7 to 10 days. We are well past that now on 9-6-24. I've tried calling the comp. But had to leave a voice mail. That was on 9-3-24 . No return call yet. The only info I could find was that it shipped out on 8-19-24. I paid the extra $**** for tracking but cannot seem to get any tracking updates. I called again today and was on hold waiting for someone to pick up and then the line just hung up! I tried the chat...spoke with Kevin, all he said was he was sorry there was a problem with shipping it out & to give it another 1 to 2 weeks! After that he just disconnected and wouldn't respond at all! I feel they should get that product out to me asap and provide a partial refund for the long wait and inconvenience of having to go through all this just to get the product I ordered and paid for! I have done the tracking with the # they gave me & it shows it's still in Singapore?Business response
07/09/2024
We apologize for the inconvenience caused to you.
We wanted to update you on the status of your recent order, ********** Due to unforeseen circumstances, there has been a slight delay in the processing and shipment of your order.
Rest assured, we are working diligently to resolve the issue and expedite your delivery. We expect your order to be delivered within 1-2 weeks and we request you to please bear with us.
To make amends and show our appreciation for your patience, we have refunded partial order of $***** value back to your same card We hope this gesture will help restore your confidence in our company.
Please note, order value is ****** and tracking shipping charges of $**** is equal to *******
We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience and understanding.Initial Complaint
12/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered some flea medicine on 8-1 and 8-7 they cancel my order without contacting me and explaining why they cancelled it. I emailed them asking why and they said "We tried to contact you several times on your registered email to verify this order as it was your first purchase with us." But they did not contact me, I have no emails from them. * ********** **** *** ** ******** **** **** *****Business response
13/08/2024
We sincerely apologize for any inconvenience this situation may have caused.
We attempted to reach you several times via your registered email to verify your first purchase with us. As we did not receive a response, we had to cancel your order and process a refund on 08/06/2024. Please allow 3-5 working days for the refund to appear in your account.
To make things right, we would be happy to reinstate your order with the additional discount. Please call us at our toll-free number to proceed.Customer response
14/08/2024
Complaint: ********
I am rejecting this response because: I did not receive your emails, I have checked every box in my email and have not received any communications from you. I do not expect a discount I expect the product sent to me on your dime, as the cancellation was not requested by me and you took it upon yourself to cancel my order. * **** **** ** **** ******* ******* ********* ***** ***** **** ******* **** ***** ***** ****** **** ***** **** *** *** **** ***** **** ********** ***** *** ** ********* ** **** **** ** **** ******* **** ** ****** ** ******* *** ** ***** **** ******** ******* ** ****** *** ***** ***** ** ** ** ***** **** ** **** *** ** ***** **** **** ** **** *** **** **** ********** *** ** ***** **** ******* ** *** **** **** ********
Sincerely,
Cara *******Business response
14/08/2024
Please call us at our toll-free number to place the order with discount and we will be happy to assist you further.
Apologies for the inconvenience caused.Business response
30/08/2024
Dear Cara,
Thank you for your email.
We apologize for any inconvenience caused.
To safeguard against fraud and confirm your order, we sent you multiple system-generated emails to your registered email address, ********************, between August 2, 2024, and August 6, 2024. These emails may have ended up into your junk or spam folder.
Unfortunately, we did not receive a response from your end, and as a result, your order was canceled. The full amount has already been refunded.
We are committed to offering you the best possible resolution. While we cannot ship the product free of charge, we are pleased to offer you a discount. Please call us at our toll-free number to place a new order with the discount, and we will be happy to assist you further.
For any assistance further please feel free to call us at our Toll-Free Number or email us.
Thank you for providing us an opportunity to assist you.
Kind Regards,
Nick
******** ******* **** * ********************* * ********* ****** **************
Customer response
30/08/2024
Complaint: ********
I am rejecting this response because: not an acceptable response
Sincerely,
Cara *******Initial Complaint
12/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
3/30/24 ordered apoquel for my dog. They say it will ship within 24 hours but today is April 11th and still I have not received the medication. Because the dogs in infection is so bad I had to go elsewhere and purchase the apoquel because of their delay. I do not need the product anymore since it's been treated and I would like a refund of the money I paid. I have called a number of times and finally reached some gal that did not want to help me and told me that it had already been sent. This was last week 8 days ago. Order #******* , customer #******. She gave no reason why it's taking so long and as of today it's still not here ** * **** ** **** * ********* **** **** ******** **** ****** ****** *** since I already bought the medication elsewhere due to the delay I no longer need it from there. I told the girl that and she said to refuse delivery which I said of course I said I planned to since dog is better. I would like a refund!Business response
18/04/2024
As a small-scale pet retail store, our primary commitment is to offer our customers high-quality pet products at the most competitive prices and we also provide free shipping worldwide. Our all orders are processed and dispatched within 24 hours unless placed on a holiday or during the weekend which we have also mentioned in our shipping policy. Since the order was placed on weekend, it was dispatch and shipped on Monday 04/01/2024. Depending on the location, majority of the orders shipped within the US continent are delivered within 10-15 business days. The tracking number of your order is ************* which confirms that your order was delivered in or at the mailbox at 12:17 pm on April 11, 2024 in ***** ******** ** *****. However, since you have not received the order we had initiated full refund of $****** on 04/04/2024. If you wish to keep the product then we are happy to provide you additional discount or else you can refuse the delivery of the order by taking it to the local post office and mark it as 'Return to Sender' so the product will get back to us. Your trust in our products and services is our top priority, and we're here to ensure your pet's well-being and your peace of mind.Initial Complaint
02/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Once purchased, I did not receive an order confirmation. I cannot Log into the website to review my Order. When I request a password reset, nothing happens. I sent an email to complain about how I was charged for a 6 month NexGard Flea and Tick medication for 4,1-10 kg dogs and received 3 months. The ********************************* came back as a no-reply email. I was asked to rate the Purchase, but the survey would not process unless I was forced into giving it a higher star rating, then went to a **** error. My order delivery contained smashed boxes. * ** *** **** **** **** ** * ***** *********Business response
18/04/2024
We apologize for the inconvenience caused to you. As we have checked, you are our loyal customer since 2009 and your trust in our products and services is our top priority. Please note, your password has been updated to ******** You can use this password along with your email address to log-in to your account. Once inside your account, you can also change this password. There are certain criteria that we have to follow up in case if customer has not received correct product or damaged boxes. We are happy to assist you with a desired resolution and we request you to please share the pictures of product that you have received on our email i.e. ************************************ Also, kindly confirm the number of doses that are in usable condition. We're here to ensure your pet's well-being and your peace of mind.Initial Complaint
02/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I HAD PLACED SEVERAL ORDERS WITH THIS COMPANY AND EACH ORDER OVER $****** THE LAST TIME I ORDERED the order never arrived and I was told that delivery shows it was delivered. Well it was never delivered and I told company that I wanted replacement or refund and they said they would do neither because it says it was delivered. I told them I don't care what it says it was not delivered. Now they stopped me from ordering from them and I had earned lots of loyalty points on there site.Business response
18/04/2024
We apologize for the inconvenience caused to you. As a small-scale pet retail store, our primary commitment is to offer our customers high-quality pet products at the most competitive prices and we also provide free shipping worldwide. Since you have not received the order after showing it was delivered, as per your request full refund was initiated for the order on 07/06/2024. We request you to please call us at our toll-free number ************* to place the order with discount and we will be happy to assist you further.Customer response
18/04/2024
Complaint: ********
I am rejecting this response because it has not addressed the issue.I tried several times to place order online and even calling to be told its out of stock, turned around and called from different number and it is available ***** **** ***** *** *** * *** *** I was told I'm blocked from buying from them do to being refunded for item not received.
So how do I get my points I earned? ****** * ***** **** ** **** ***
*** **** **** ******* ***** ********* **** **** *** *** ******* ***** *** *** ********* ** **** **** ******* ****** ** ** *****
Sincerely,
Randy *****Initial Complaint
18/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a bravecto flea pill from this company March 12th and paid extra for tracking. It is the 16th of March and have not received any tracking, when you call the number no one answers and I have gotten no response through email. I want a refund of my ** dollarsBusiness response
18/03/2024
We apologize for the inconvenience caused to you.
The tracking number of your order is *************, you can track it on ************
The order has been dispatched from our facility, once it arrives in the US and is handed over to **** you will be able to view further tracking updates.Since the order has been shipped we can not cancel it. Kindly refuse the delivery of the order by taking it to the local post office and mark it as 'Return to Sender' so the product will get back to us.
Also, as per your request we have refunded the order value back to your same payment method.
Please allow 3-5 business days for the refund to show up in your account.
If you still wish to keep the product then kindly contact us so we can assist you further.Initial Complaint
20/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
1.Company is located in Canada so I was under impression that is where orders came from 2.Package was processed and sent from Singapore 3.My mailing address on invoice is correct however my package and tracking confirmation shows package was delivered in a city 50 miles away from my address. I am a first time customer and I will NEVER use this ******** company again. I want a FULL REFUNDBusiness response
20/02/2024
As a global online pet retail store, our primary commitment is to offer our customers high-quality pet products at the most competitive prices and we also provide free shipping worldwide.
At our global online pet store, we operate from multiple strategic locations across the globe, allowing us to efficiently dispatch orders from the nearest warehouse based on product availability. This means faster delivery times and cost savings for our customers.
We have shipped your order from one of our facility in Singapore on the same shipping address that you have mentioned while placing the order however, **** has misdelivered the product on wrong address.
Rest assured, we have processed a complete refund for your order placed on 02/04/2024. Please allow 3-5 business days for the refund to show up in your account.
Also, once you receive this order, please contact us for the return procedure. If you still want to keep it then we will offer an extra discount.Customer response
20/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Val *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
27 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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