Complaints

• Initial Complaint

  16/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I’d was a repeat client of Uncle Warbuck, and my two previous loans were paid within 2 to 3 weeks of receiving the funds. In this incident after my third payment, they seemed to be haves technical because I was not able to make my payoff payment as I had with the previous loans. I called the customer service line and they assured me that they’d look into it and get back to me. A week went by and I started receiving their collection calls because a payment was missed, at which time I referred the agent to my earlier issues with not being able to make the payment as I’d been doing at they is was supposed to be being looked into. The agent put me on hold them we scheduled a time in the week when that could try drafting the payment from my account. They have my bank info and I didn’t think anything about, I just wanted them to pay the balance due in full and close the account. Two weeks go by and I start receiving collection calls telling me that I’m now 4 weeks behind on my payments, again I refer back to the original call into to them about the technical issues, Then it hit me, someone on there end must’ve notice that I’d been paying off my loans so they made the decision to delay me payment so they could charge me more interest on my loan.. I even offered to send them a paper check for the amount I owned the. The issues started and they state that they cannot accept a physical check and that all payments have to be made electronically… They are a scam…

  Business response

  16/06/2023

  Thank you for contacting us,

  We have reviewed the account and would be happy to help in any way we can. We would ask the client to contact us so that we can come to an arrangement that works for both parties. We always strive to help every client as best as possible and that works for everyone. We do have policies we must follow but we are always willing to try and help.

  Uncle warbucks 

  Customer response

  19/06/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20194284

   

   

   

• Initial Complaint

  24/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i am returning customer of uncle war bucks, had several loans which i paid in full and i do get a re loan immediately after paying off, march 2022, after making my final payment on last loan , i checked the website and i cant see my payment history and loan history anymore, am a returning customer with VIP TIER 3, since then i have been having issues to reloan, no one explains why this happened whenever i called in to ask whats going on...they should review my loan account with them and as a returning customer with VIP TIER 3, i should have have issues to reloan and they have all my information with them.

  Business response

  31/03/2023

  Thank you for contacting us,

   

  We have reviewed the account in question, without being able to divulge any personal client information, a business decision was made that affects the account. The client can contact us at anytime for more information.

  Operations

  Customer response

  03/04/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 19851058

   

   

   

• Initial Complaint

  04/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  8/3/2022 I reviewed my repayment loan agreement on UWB's website which showed the next payment was due 8/10/2022 for $333.00, in addition the website showed a balance pay-off of $810.00. I printed a copy of the loan agreement on 8/3/2022 and decided to pay off the balance of the loan and did so on 8/3/2022 for $810.00 using my debit card. On 8/4/2022 after paying off the loan, UWB deducted $360.00 from my checking account. I contacted UWB on 8/4/2022 and spoke to 6 different employees, each time the call was disconnected. On the seventh attempt, I spoke with Alexia, supervisor, who reviewed the account and gave the reason for the $360.00 by telling me the loan agreement on their website was incorrect and had never been updated to reflect a payment coming out on 8/3/2022 for $360.00. As of 8/4/2022 when I tried to review the payment agreement again on UWB website, the loan agreement link had been locked by UWB and wouldn't allow me to review? I HAVE REQUESTED A FULL REFUND OF $360.00, UWB DEDUCTED A PAYMENT FROM MY ACCOUNT AFTER THE LOAN WAS PAID OFF. TO DATE I HAVE NOT RECEIVED A RESPONSE, I AM REQUESTING HELP FROM BBB WITH THIS MATTER. The reason UWB gave for deducting a $360.00 payment after I paid off my loan agreement is sketchy and does not negate the copy of the loan agreement on their website which shows the next payment wasn't due until 8/10/2022. I paid off the balance before the next payment was due and don't owe them $360.00. The loan was PAID IN FULL on 8/3/2022.

  Business response

  05/08/2022

  Good Morning,

   

  Thank you for contacting us in regards to the issue, we are actually in the process of communicating with the client in order to resolve the issue. We expect the issue to be resolved shortly and we hope to help alleviate the clients concerns and issues.

  We always thrive to help in any way possible and in the fairest way we can.

  Best regards

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩