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Lithia Kia of AnchorageThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I own a 2022 Kia **** It is fully paid for, still under warranty and has approximately ****** miles. I love this car, but the service I have received at Lithia Kia of Anchorage is not satisfactory. I have had my car at their service center 3 times this month. The first was because I had a warning light, as well as alarm sounds telling me to stop the car / power system issue. I called Lithia ************ They said to drive it in. They said that it would take them a couple of days. When I dropped it off they told me it would take a couple of weeks. After not hearing from them, I called, but they no longer answer the phone. They texted that they hadnt figured out what the issue was. A day later they texted to let me know they had figured out it was the **** fuse for the 12 volt battery. The very next day I received an urgent recall for my vehicle stating verbatim what they claimed they had figured out. It stated in bold not to drive the car, as the power could fail and result in an accident (!). He said it would take 7-10 business days to get the fuse. ~2 weeks later I was called: my car was ready. I picked it up. 3 days I had another warning light on my dash saying Refill Coolant. As this is an EV, I wanted to make sure to get the right coolant: it requires a special non-conductive coolant only. I checked Napa and OReilys and neither carried it. So, I took it to Lithia **** which was closed for Memorial Day weekend. I called and texted the service department listing that: 1) it needed the specific coolant to be refilled, 2) to check to make sure there were no leaks. They called yesterday and said they had done both and the car was ready. Today, not 24 hours later, I decided to check the coolant after driving ~50 miles. It is down to <1 inch. *** tried calling and texting and they are not responding to me now. This may sound irrelevant but I am 67, a recent widow, and live out in a very rural area and need my car. I am asking for help in resolving this issue.Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 10th I was contacted by the Sales Floor Manager *************************** from said establishment. Making an offer on a vehicle I currently own. We agreed on the offer being ***** or more. On April 18th ******* said he would work on a deal and needed my DL.******* took upon himself to submit various applications to lenders using my SSN without my authorization. I never signed an agreement to let him or the dealership submit those applications. After speaking to the 3 credit bureaus I requested a deletion letter from them and they blame me since ******* works his deals like that. That is ******* committing fraud since he is using other peoples SSN for his benefit. Said application he submitted he offered ***** for my vehicle which I was never made aware of that.Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Feb 27, 2024 I received my car back via tow truck from Lithia *** deal ship after 1 year and 2 months of it sitting in the storage at the dealship. When I went out to inspect my car I noticed the hood had been dented in and was no longer able to be lifted. I called Lithia at that time and requested to speak to some about a resolution. At that time I was informed that they would view the cameras and call back. After this day I called back everyday for an answer and my call was directed to voicemail. When I called today March 6 I was directed to the service manager who informed me that any damage done to the vehicle while at the dealership was not there fault and would not be fixed by them. He also stated that within my written agreement it states that any damage done at the dealership was at the fault of the owner.Initial Complaint
02/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ON 5/28/2023, Lithia Kia ****** *************************** sold me a vehicle with a fraudulent warranty with a company called, "**************************, LLC". I originally requested a full refund on November 16th, 2023 after a terrible summer with the vehicle. EVEN after the vehicle was TOTALLED ON 12/1/2023 and this company is making all these excuses as to why I still haven't received my money back. Additionally, the Lithia Kia ****** sold me a vehicle that had winter spokes on the tires. Since this was *** of 2023, the spokes were illegal to be on the road, first of all. Which was never discussed with me or even mentioned. I am from ******* and was unaware that the vehicle had spokes, I didn't even notice them because it's something I've never used. The next day, I almost got into an accident after one of the tires popped. This company should be sanctioned and *************************** should be questioned and or reprimanded on the sale of my vehicle. This was by far one THE WORST car ******ship to work with in my entire life. These people will get you HURT. I am lucky I survived this ordeal. I am also requesting a FULL apology. I WANT MY MONEY BACK, ASAP! I'M NOT WAITING ANYMORE.I am owed a FULL refund of $4066.90 PER **************************.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 16,2023 i bought a Kia ******** used for Lithia **** While looking at they car they were going to look at while the ** was not pushing out cold air. I was told that everything was fine and it just needed time to run for the ** to cool off the inside. I contacted the back a few days once it had not worked and was told to bring the vehicle in. Life got away and i wasnt able to no big deal. I was drive October 6th *********************************************************************** with 2 kids in the back. i was able to make it home with the vehicle. I contacted *** they didn't have anything available until the 25th. contact them multiple times on a loaner vehicle and having a tow company to pick up my vehicle. I was left in the dark for so long nobody would contact me back. Finally i was able to get ahold of the manager who told me i just needed to pay out of pocket for the tow and they would refund me. Today is 11/6 i still have no loaner vehicle. i am having to pay people out of pocket to bring my family groceries to be able to eat. I have contacted them many times trying to check on the status of my loner and they said they will contact me and still no response. ****** did call me after i placed 20 calls to try and check on what was wrong with the vehicle that i need a new engine. I have only been able to drive it for 2 months before the engine has gone bad. I have placed 6 calls today for someone to get me to the loaner department but they always transferred my calls to other places. contacted sales and they transferred me to AJs voicemail. I left a voicemail with him waiting to see if i can still yet get in contact with the loaner department. I have lost so much money on having to pay people to bring us groceries that now we are in the hole on money. This is completely ridiculous how they treat their customers.Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Car fax provided given was fraudulent , 2020 ***** impala was sold in bad faith with deceptive and falsified documents of vehicle history , a large break in the Wind shield has become a safety issue for not only me and the driver but others who may be affected by the glass fragments chipping by the day , when the sales man at *** was informed the day of purchase he responded , their not ******* and we were responsible for the break I the ****************** eye view danger ! Engine has been rebuild however this was concealed until paperwork was finalized ! When asked for a replacement due to falling light fixtures and technical issues , the agreement of vehicle replacement was denied with bad faith and dangerous conditions with 3 day return was denied with extreme discrimination , prejudice and consumer rights violations of overcharging for vehicle with defective and parts replaced by older products not belonging to the vehicle sold with a warranty !Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 2018 ******* was towed to the dealership on July 15,2020 for a service appointment I had scheduled for the following day due to the car not starting. They called me after inspecting the car saying it was the starter so they replaced it. Later they call me again saying it was the motor and that it needed to be replaced with a new one which the car itself was under warranty and they needed a oil change history which I provided to them. Didnt hear anything for a while so I checked in with the dealership periodically and was told the history was submitted to the warranty department and they were waiting for a approval from them. They advised me that it could take some time, I told them that was fine since I had another vehicle to drive. They didnt contact me with updates for quite some time so I found myself having to reach out to them each time for any updates. Each time I reached out, I was directed to speak to the manager (****) who was never around when I called and who never returned my many calls when voice mails were left to the manager or hand written messages were left to the manager by whoever answered the main service phone number. All I was told was they did not have a approval at that time from the warranty department and told again to speak to the manager. Many more months went by and still never talked to or heard from the manager. I got a voicemail from someone new named ******* asking what the car is doing there? I left him a message saying the car was there for engine replacement through warranty. Never had any more contact from anyone there so when March 2022 I went to the service department and talked to whoever was able to help me. They looked me up in their computer and then told me they had my car impounded a month earlier, engine warranty was declined. *** chose not to call me or send a letter to pick up the car. After questioning them why , their last words to me were "we have attorneys" Car was auctioned off. I paid ****** for this car(2020)Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/28/2022 my wife took our 2021 ******* to Lithia *** in Anchorage for an oil change. The appointment was scheduled in advance, but the service department took approximately 2.5 hours to change the oil. After the vehicle was retuned, my wife noted that 21 miles was put on the vehicle during the 2.5 hours that the service department had the vehicle. Later that day, I contact the service manager and advised him of my concerns and asked to be reimbursed for my oil change because they had driven our vehicle without our knowledge or consent. The service manager stated that he would view security footage and look into this matter. Later in the week I attempted to contact the service manager, but no one answered the phone in the service department, so I left a message. To date, no one has called me back regarding my concerns. While I would like to be reimbursed for the oil change, my bigger concern is employees in the service department ripping people off by using customer's vehicles for personal business without the customer's knowledge or consent. I would like to know the results of the company's investigation into my complaint and the corrective actions they have taken to ensure that other customers are not taken advantage of.Initial Complaint
10/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I have been trying to schedule an oil change for our Kia ******* for the past four days. We have left repeated messages with the ****************** as well as with the Service Manager. We have still not been able to talk to a person to schedule an appointment. We have also gone on line to schedule an oil change but were told that someone would call us. I tried to contact the General Manager but was told he was not in. We bought a life time of oil changes, but it doesn't do us any good if we can't get an appointment. We live in ******* so we are unable to go in to schedule an appointment in person.Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 2022, $700 for needed maintenance. Told by different dealership, services were indeed NOT needed due to how few miles were on the vehicle.
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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