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          Amusement Parks

          Knudson Cove Holdings

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/07/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We were on the Carnival Miracle cruise from ************* (7/15/22 to 7/25/22)In *********, 3 of ** went fishing on an excursion through Carnival to the Knudson Cove Marina.We had a great time and caught fish.At the time, Knudson Cove took my credit card information for processing and shipping the fish since Carnival will not allow us to bring the fish back on the ship. I was charged what I think is a high amount nearly immediately for processing and shipping. The issue is the fish have never been sent. Below is a summary of my correspondence. Knudson Cove Marina (contact info ph: **************)Fish Processing of 1 king salmon (captain est 25 lb fish) and 4 pink salmon (est. by the captain to be 6-9 lbs size)Fished on 7/21/22 and filled out the form (Form # ******) and still have my "pink sheet" to have fish shipped on 7/26/22 for delivery on 7/27/22 Charge posted on 7/24/22 $406.93 Fish never sent.Call on 7/28/22 told it would ship next week.I message ladies also on our small fishing boat on 7/28/22 (they had texted me a photo of my kids and me fishing)8/1/22, ladies respond that their fish did ship on 7/26/22 and arrived on 7/27/22 Call Wed 8/3/22 called Knudson cove twice and left 1 voice mail - calls not returned Emailed Knudson cove on 8/3/22 - (emailed via their website) - email not returned Call Fri 8/5/22 (about 9:45am) - told fish in freezer to ship on Tue 8/9/22. The lady did not ask me my name, so my confidence level was low. I let her know if the fish does not ship I will dispute charges on my credit card Another week and no Salmon. On August 16th, they agreed to return my money. They said they could not put it back on the credit card but would mail me a check. According to the post office, first class mail is about 3 days. It has been 3 weeks and no check. It is a real bummer to pay for a king salmon sticker, be lucky enough to ********* along with many pink salmon, and to never receive any of our fish.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 41

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          407 Knudson Cove Rd N

          Ketchikan, AK 99901-8942

          Visit Website
          (907) 247-8500

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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