Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
On October 29, 2018, BBB contacted the business requesting substantiation or modification of the following advertising concerns found on its website, https://www.handyandyspainting.com/ and/or Facebook page
"No matter what service you're looking for, we guarantee to not only meet, but exceed your expectation and ensure full satisfaction."
Per the BBB Code of Advertising, advertisers should only use "satisfaction guarantee" or similar representations in advertising if the seller refunds the full purchase price of the advertised product or services at the consumer's request. If the company does not offer a full refund, for any reason, then any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
"Licensed and Insured"
In regards to the claim of "licensed and insured", BBB finds the use of the term "licensed and insured" to be misleading in that consumers have an expectation that a reference to being licensed refers to a tradesman, competency or professional license. The business responded that the reference is to their business license. Under the basic principles of the BBB Code of Advertising, an advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true and that misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact. BBB requested that the company clearly indicate the reference is to their business license.
As of December 10, 2018, the business has failed to make the requested modifications to its advertising.
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