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Alert
In January 2023, BBB investigated Classic Movie Reel's business practices. This investigation was prompted by a customer complaint received by BBB. The inquiries alleged that consumers receive defective DVDs and they cannot get in contact with the company to request a refund or an exchange. The consumer also indicates that the business does not respond to inquiries sent to the company.
On January 24, 2023, BBB sent the company a Business Practice Inquiry through email and postal mail to request the following information:
- Provide a copy of the current return and exchange policy;
- What is the best way to contact the business;
- Current quality check in place before the product is shipped to the consumer;
As of January 31, 2023, the business has not responded to BBB's request.
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