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Drone Manufacturers

Top Drone Cams

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3 Customer Reviews

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  • Review from George W

    1 star

    01/24/2025

    10 day business never received drone filing now with a attorney
  • Review from Jessica B

    1 star

    05/02/2023

    I purchased a drone for a holiday trip and paid extra for faster shipping and a protective case. Unfortunately, the product did not arrive on time, causing me to waste money on expedited shipping. Upon opening the package, I discovered that the joystick was broken and the drone was unable to be used, even though it had been shipped in a supposedly protective case.Despite providing photographic evidence that the drone had never been removed from its box, the company insisted that I pay for the return shipping. I repeatedly requested to speak to someone regarding an exchange for an unbroken drone, but was denied the opportunity to speak with a representative over the phone.While I am unable to comment on the quality of the product, as I was never able to use it, I can say that the customer service and shipping logistics were extremely disappointing. I had hoped for a more positive experience, but unfortunately, my experience fell short of my expectations.User make this sound more professional, "I still have this broken drone. I would appreciate if the company would either send me a new one, or pay for my shipping to ship this one back as a return. I should no have to pay to return something I already paid shipping for that was delivered broken."ChatGPT I respectfully request that the company either provide a replacement drone or cover the cost of return shipping for the broken item that I received. It is my belief that I should not be responsible for the cost of returning a product that was delivered in a damaged state, particularly as I had already paid for shipping upon initial delivery. I would greatly appreciate the company's assistance in resolving this issue in a timely and satisfactory manner.Order Confirmation #******
  • Review from Mark S.

    1 star

    10/05/2022

    They are a joke. They are happy to take your money. Upsell the **** out of other products (another drone, case, batteries, some coupon code thing, etc.). I paid through PayPal, hoping to avoid problems, but no luck. I have spent two days between Black Bird and PayPal trying to resolve the issue. Black Bird knows the loopholes and got me for the shipping charges, even though I requested the refund after only approximately 30 minutes. Two days and still out the shipping fee.
    I could not find reviews for Black Bird except for their studies. It seemed like a paid customer service organization, not a part of the company. Just generally questionable business practices. If you go to Amazon and type in Black Bird drones you get the Holy Stone drone brand. These facts were the reason for the quick refund request.

    Top Drone Cams Response

    10/10/2022

    Hi, customers has been refunded in full.

    Customer Response

    10/11/2022

    I guess my understanding of full refund is different than the definition of full. They say full refund but withheld the shipping cost. They never shipped anything and only had the order for an hour, if that. The fee was $7.95, that I am out of because of the definition they use. That is my warning to others.

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