General Merchandise
Brownstone Resources LLCFind BBB Accredited Businesses in General Merchandise.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege in their complaints to BBB that they received defective products from the business. Consumers have stated that after they return the product to the company, a refund is not provided. Lastly, consumers allege that they are unable to get a hold of the business after multiple attempts via phone and email. On March 16th, 2023, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On March 27th, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by implementing new quality control measures to ensure that the products and services meet the customer's expectations. The business has also advised that they will make sure that refunds will be dispersed to customers quickly and more efficiently. Furthermore, the business stated they have established a dedicated customer service team that will be answering calls to ensure consumers can get in contact with them . BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.