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          Business Profile

          Restaurant Management

          Dine Brands Global, Inc

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Restaurant Management.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/21/2025

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            They gave away my food refuse to give me a refund

          • Initial Complaint

            01/17/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order # ***************** For the IHOP ************************************************************************************************************************************************************************************** on 01/16/2025 at 7:04am was never picked up and was trying to cancel but was unsuccessful and my rewards was redeemed and I want them back because I was never able to get the order and never arrived.

          • Initial Complaint

            01/14/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We came into the restaurant on Saturday night 1/11 because we had a holiday bonus card to use. This bonus card was given to us as a promotion for purchasing a gift card before Christmas. Our waitress apparently did not know how to use this promotional bonus card because she used our gift card first to pay for our order then tried to use the bonus card and the card would not work. Then after trying again and some time, she finally tells us that it had to be used first before the gift card for it to work. She did not know how to fix this so she talked to the guy in the green shirt as she called him which was the manager named ****. He just said it can be used through March and would not do anything to fix our issue. His employee is the one who messed the order payment up and then tells us he can't fix it? The order could have been cancelled and rang back up using the bonus card, I've seen other managers be able to do this. He just didn't want to put in the time and effort to fix his employees mistake. He was too busy just sitting in his booth not doing anything. I know the bonus card can be used through March but we came out that night specifically to use it and it was his employees fault that we were not able to. We will also have to make another trip out there to get more food which I'm sure is another reason he didn't want to fix it. The bonus card is for $10. What on the menu is exactly $10? Nothing. So we will have to spend even more money now to be able to use the full amount or spend less and not get the full value of the card. It's a mess either way when we could have just been able to use it when we were there like we had planned on doing.

          • Initial Complaint

            01/13/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered from iHop in through the app for in store pickup and when I arrived, I was told that they didn't have turkey bacon for my order and they couldn't refund me. They said I would need to talk to corporate. Ive emailed, texted, messaged on ******** to no resolve. Do I need to report the charge on my card as fraudulent? The app also shows avocado as multiple slices, when I ordered it on my burger, they gave me a single slice. Order was placed on 01/09/2024.

          • Initial Complaint

            01/07/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            1/6/25, I took my party of 12 to this restaurant for a birthday gathering. When attempting to pay for our bill of $167.69, I presented the waitress with two $50 e-gift cards (totaling $100) purchased from **********, in which they were refused. The waitress said they only accept plastic gift cards. I tried to show her the electronic image which provided instructions on how to process the gift cards, but she stated her manager does not accept them at this restaurant. I said no where on the gift card does it state as participating restaurants nor is there any signage in this restaurant that states they do not accept e-gift cards. I requested to speak to the manager and spoke to ******* on the phone who said they would not accept the e-gift card. I paid for the meals and informed the waitress I would file a complaint. The electronic gift card specifically states it can be presented at any IHOP in the **** or ******. I have pictures of the front desk area to show there is no sign that states they do not accept e-gift cards.

          • Initial Complaint

            01/06/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On Saturday, January 4, following a trip to **********, **, I dined at this Applebee's. After paying for my meal and heading home, I noticed that I had left my debit card there as it was missing from my wallet, and more importantly, had two charges ($46.74 and $30.01) from ******** only a few hours after leaving, a service which I have never used nor authorized anyone to use my card for. Unless my card was in two places at once, or was stolen online in this same impossibly small time frame, I believe that the employees at this Applebee's used my card to fraudulently order themselves DoorDash using my card. I am seeking an apology from Applebee's, disciplinary action towards any responsible employees, as well as the full amount of these fraudulent charges along with my meal ($117.87) reimbursed. I have already filed a dispute and investigation with my bank.

          • Initial Complaint

            12/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On November 29, 2024 I ordered a $50 gift card and was supposed to receive (2) $10 bonus gift cards for the holiday deal. I never received this gift card I purchased. I reached out to Applebees on their website early December and have yet to receive a response after I was told 72 hours.

          • Initial Complaint

            12/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My name is ***** *******. Me and my signicant other (****** ********) went to Applebee's in ***** Iowa for dinner approximately around 5:30pm last night- Friday December 27th.I am needing help getting help. At this time, I am requesting for a full refund. We ordered a kids *******, spinach artichoke dip, Whiskey burger w/ a side of mashed potato and fries. My significant other used his debit card to pay for the meal. It was around $40-$48 dollars. We are demanding at this time, a full refund.They need to check dates. Make sure food is being cooked properly.We already had issues with our food that night where we had to had some of the food remade (the burger).I ate the ******* and spinach dip. I had severe food posioning and ended up in the ** (I was vomiting up my applebees food, massive diahhrea and almost passed out). I am also pregnant. Applebees could have caused serious damage. Applebees needs to do better-- as me and my signicant other will not be going back. I am attaching the ** report to this email. Again. At this time, we are demanding a full refund.

          • Initial Complaint

            12/31/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            On 12/21/24 at 6:11 pm est I paid for a 2 go order of a total of *****.The chicken salad had no crispy chicken which is ridiculous bc you count it as an entree...I want a refund for that I called the applebees in ********** RI last night as well, got an *** after being on hold for 20 mins and she said she had to get an ok from a regional manager but no one called today ...I'm not paying for something that was lettuce

            Customer response

            01/02/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            In regard to the complaint below they have resolved it this morning..

            Sincerely,

            ***** *******

          • Initial Complaint

            12/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 12-21-2024 I ordered online through IHop to pickup. We arrived at restaurant our ess not ready, after 30 minutes,we received our order which was incorrect. I gave the food back and requested a refund. I was told by manager she would have to contact her corporate office to issue refund. She took my first name only and the last 4 digits of my card number. She told me refund should take 1 week. I have not received refund. I called location on 12/28 was told manager unavailable, person on line placed me on hold states spoke to manager, who advised vaguely remembers and would return my call, no call received. I called again on ***** told manager not available placed on silent hold for 10 minutes, I disconnected call and called back, no one picked up call, I was left on active hold message for 52 minutes. I want my money back, this the worse service I have ever experienced at IHop

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          BBB Rating & Accreditation

          F

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          Contact Information

          10 W Walnut St Fl 5

          Pasadena, CA 91103-3633

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          Customer Complaints Summary

          305 total complaints in the last 3 years.

          103 complaints closed in the last 12 months.

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