Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning issues with company returns and online purchases. Customers allege the company has a statement of easy returns and refunds on website. However when they request a return the company fails to refund money. Upon contacting the company for a return company will provide a return label and consumers. Some customer will reorder items and others send the return and wait for a refund. When tracking shows items have been return customers reach out to the company in regards to the refund but company fails to process the refund. Other customers have indicated they have never received replacement items or refund. Reports also indicate some consumers received their original purchased items. Consumers also indicate customer service is lacking as they do not provide assistance. On March 23, 2023 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, March 29, 2023 the business has not responded to our request.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
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