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          Business Profile

          Motels

          Quality Inn Santa Cruz

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/04/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            10-21 We stayed at the quality inn ***************************************** It was supposed to be from October 21 and check out October 23, However after walking into the room we decided not to stay there another night so we only stayed October 21. I took pictures of mold in the bathroom around the windows, a lot of stains on the carpet, Stains on the boxspring cover, water buildup around the back of the toilet on the floor which was causing mold, On top of all that there were people fighting outside and there were a lot of homeless people hanging around asking for money. We decided not to stay there another night so we went in the next morning and let the guy at the counter know we weren't staying there Because of everything going on. They charged me for the one night and I would like my money back for that night. Confirmation number was ******** one and I paid $229.43 it was a room **********

            Business response

            11/30/2022

            Business Response /* (1000, 8, 2022/11/23) */ Dear******* On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. we gave you second night refund now on first night when ever you visit Santacruz we will give you 50% discount on your one night stay at Qualityy inn I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ************ General Manager Quality Inn *********** Consumer Response /* (3000, 10, 2022/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) very unrestful night worrying about the mold , homeless outside, wondering if our car was going to be broken into. Not to mention the very uncomfortable smell and mattress.

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          BBB Rating & Accreditation

          A+

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          Contact Information

          1101 Ocean St

          Santa Cruz, CA 95060-2818

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          (831) 427-1616

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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