Solar Energy Products
Solaris Technology Industry, Inc.Find BBB Accredited Businesses in Solar Energy Products.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On July 12, 2021, Better Business Bureau was alerted to a business operating as Solaris Technology Industry, Inc., http://www.solaris-shop.com. The business specializes in selling Solar Energy Products and their website advertises an address of 1501 W Tufts Ave Suite 208 Englewood, CO. 80110. Consumers have reported ordering products from Solaris Technology Industry, Inc. that are not delivered as promised and they have been unable to speak with a business representative regarding delivery and refunds.
On July 29, 2021, BBB reached out to Solaris Technology Industry, Inc. regarding the consumer complaints and we received the following response:
“We are primarily a virtual company and have had a tough year with suppliers not performing due to Covid. We are aggressively working through our internal issues, and agree that our customer performance recently has not been up to our high standards. You may note that before Covid we had little or no complaints and only 5 star ratings and positive customer feedback. We are looking at bringing on more staff or altering staff responsibilities so that we can be more responsive, but unfortunately we rely on our shipping and fulfillment partners who have been failing. We are working on identifying and replacing those providers who have become unreliable. We plan to have this process completed within the next 90 days.”
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.