Complaints

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I live in another town and arranged for Case Lawn & Landscape to make my elderly folks' small, simple yard "house-sale-ready-and-pretty," and very specifically included pulling the weeds in rock areas and raised beds, removing weeds everywhere, putting down new mulch in the raised beds, removing leaves, etc., fixing the raised beds' drip system, and overall making the yard pretty for sale (my folks have a separate, weekly mow-n-trim service). Their estimate was $2,000-3,600 for 2 days of work, depending on the price of the mulch, they said. They worked from 9-12 and 1-4 for one day only (August 12, 2023), then made my elderly folks pay $3,800 -- more than the high end of the estimate -- with work still left undone and promised to return, but they didn't. I had to drive out and get on their case to return -- the owner, Jason, eventually came back for less than an hour of work, sprayed everything with RoundUp against our wishes while glaring at us and refusing to engage. There are piles of dead leaves, weeds sprouting from the patios, the raised bed drip system was pulled out and thrown to the side, and of course the weeds in the rock areas are now worse, being soaked in RoundUp and dead everywhere. He completely ripped off my elderly, disabled parents, who are very distraught about spending $3,800 for 6 hrs of work instead of the 2 days promised, and the yard not "sale-ready." They made my folks pay with all the cash they had on hand ($1,000) plus $2,800 by check, and said they didn't do payment through Angi's so that they didn't have to pay the Angi fee or income tax. I have text messages to back everything up and will gladly share them. I will need to hire another service to come in and do what Case Lawn bailed on, so the only remediation that will be available is a partial refund. They need to do the right thing and refund my folks at least $1,800.

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