Reviews

A business that takes advantage of the authority they have with the state to screw the customer. Very upset with this company Bullet Towing in Palmetto FL. My vehicle was picked up back in December 2023. At the moment I went and told them I would not get my car out, fee due was $440. I signed a form stating I would leave vehicle there. Employees that day did not explained or said anything but to get a copy of my DL and sign a form. Now 6 months later I'm trying to renew my tag and they have a lien on my record. Why? If that was the case I would had got car out. I'm unaware how the process is when they tow your vehicle, that's what the employee job is to inform the customer. I called Bullet to explain my situation, they were rude, hang up on me, and said it is what it is. I called again to request to speak with a manager, they said the owner would called me. Matt, owner was no help at all, same attitude, he says did you ask questions, really. So your employees are statues then? I asked for the form I signed or the name of employee back in December, he has no record. Apparently he had notes that I was causing a scene and was very upset when i was there. I was like really you see notes but don't have what I'm asking for. All the opposite, me feeling devastated with the accident my son had, I was crying, that's how I was. They have a problem with customer service, and a lack in training. It's not about the customer asking questions, it's about them as a business to inform the customer how they work. Matt said I was only paying a portion of the fee because it was around $1500, really from day one they asked $440 and 6months later it's still $440. So, makes no sense. I never received any correspondence thru mail or anything. I told them ok I will pay you I want my car back then, which they no longer have. If their employees did their job right this would not be a problem now. Advantage and rudeness at the greatest at this place. Employees are a reflection of their boss

I am very upset with my service, it was the worst towing experience I have ever had. my driver **** did not turn off my car after dropping it off which caused the battery to go dead. There was penalty of space in my driveway to park my vehicle where I had instructed it to be. The driver and owner both said that it would fit there and they would do it. ( others live here but they were not parked in the drive way). The driver was also super rude to my spouse when he was telling him where **** needs to put it. He told him " it's your problem ". This is all documented. When I called this morning, the owner of the company I believe **** said " it is your problem. Deal with it " then proceeded to hang up. I am super frustrated with this company, the customer service is horrible. when I called the company to put in a complaint/ try to get a solution. They do not want to fix any issues with customers that they have caused.