Complaints

• Initial Complaint

  09/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We paid upfront over $7000 for TPLO surgery and care. It was discussed we would get a 2 week, 4 week (with x-rays) and 8 week follow up care apt. This vet has refused us follow up care and is trying to charge additional funds even after already charging us the full amount. They have sent random bills in the mail with no explanation and they tried to say the staff forgot to include that on the bill (it is not our fault if the staff forgot to include something). We were quoted a fee and paid that. Now our dog has received no follow up care after a major surgery. I tried to resolve this with the manger and he refused care and wouldn’t even try to make it right after his staff admitted fault.

  Business response

  10/03/2024

  The client, Amanda *****, referred to as Amanda Emery in our records, was given a Healthcare Plan on 8/6/24 for the TPLO surgery and treatments for her pet Kuma, which did not include any recheck appointments. Amanda agreed and signed for all treatments discussed on the Healthcare Plan and at that point paid the deposit of $7743.35 for the TPLO surgery, treatments, and diagnostics. The only charges incurred were for the treatments that were rendered to Kuma including, surgery, x-rays, and immediate post-operative care and medications. Kuma was treated by a Board-Certified Surgeon, an Emergency Doctor, and round the clock nursing care while hospitalized. 
  
  The agreed upon estimate was for the range of $6662.13 - $7743.36 with a required pre-payment of $7743.35. The final invoice for the surgery came below the estimated cost at a total of $6296.39 and a REFUND of $1446.96 on 08/08/24 was given to Amanda *****. Therefore, no monies are due back to Amanda *****. (Please see receipts and itemized invoices) 
  
  In error, the $190 doctor exam fee from Kumas initial visit on 8/6/24 was not applied to the surgery invoice and a bill was sent to the client. When we explained and asked the client to pay for the remaining $190 exam fee, the client became disgruntled and refused to pay for any previous balances and post-operative follow-up appointments due to the refunding of the remaining surgery balance. The client believed that all post-operative follow-up appointments were included in the $6296.39 but was informed prior to the surgery that the healthcare estimate only covered the surgery and immediate post-operative hospitalization (please see signed healthcare plan). When trying to explain this to the client and offer to remove the $190 exam fee, the client threatened to dispute all charges for services that had been done due to the misunderstanding. At that time, we informed the client that we would no longer proceed with the patient’s care. 
  
  

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  A week ago, Phillip and I took our sweet Karis to the vet after she was bitten by a rattlesnake, Veterinary Emergency Referral Center. As soon as we got there we were told that we needed to pay $1,000 to get her treatment started which would be an antivenom drip and a blood panel to see how much venom was in her system. Phillip and I were put in a room where we waited over an hour. The doctor came in and said that they were going to need to hospitalize Karis for a couple of days to keep her for observation, but that it was a good sign that she was not in shock when we came in, as most dogs are when they get to VERC. She said she’d get a care plan together and send it in. The VET tech came back in with an $8,000 bill. Not only did she come in with it, she said we had to pay for Karis TO GET HER TREATMENT STARTED! We were LIVID. The plan included what we had already paid when we walked through the door at the desk with the receptionist. We told the vet tech that we had already paid for the blood panel and two vials of antivenom. All we were told was "Unfortunately, we were not made aware that you paid." None of them thought Karis was important enough to communicate that she needed her antivenom, and they let her sit there and suffer and go into shock. The following day, the vet even made the comment to Phillip that there was such a difference between the time that we walked through the door, and the time she left fifteen minutes later. It is really sad, that before she left she couldn't start the IV drip for our dog. We paid over $3,000 for her care and still lost our dog. And we never received a penny of it back for their oversight, nor an apology for not starting the antivenom when we paid for it an hour and a half prior. We never got the results of that blood test. It was never done. Our dog might be alive today had they have rendered the services that we paid for as soon as we walked in the doors on August 19, at 5:30pm.

  Business response

  09/25/2024

  The client, Julie ******* entered our facility on 8/19/24 at 5:45pm with her pet, Karis for concern of potential snake bite envenomation and lameness of the left front limb. Our receptionist brought the patient back immediately for initial evaluation and triage. When the receptionist returned to the front, they asked for a stabilization fee of $950 and confirmation that we could begin treatments. The client agreed and paid at 5:54pm and the receptionist promptly told the technician on the case that the stabilization fee was taken. The technician began placing the IV catheter at 6:00pm. The check-in process was completed, and the clients were put in Room One at 5:56pm. A shift change occurred when the clients came into our facility. The initial intake doctor to handle the case, triaged the patient and found no obvious swelling or bite wounds at the time of intake. The clients stated they did not see the snake bite their pet, but did witness the snake running off near the pet prior to onset of symptoms. Due to a lack of obvious snake bite symptoms, the intake doctor did not start antivenom treatment. The case was rounded to the incoming doctor, who promptly examined the patient and did note the start of mild swelling on the left front limb. The shift change took approximately 15 minutes, during which time the swelling began. At 6:23pm, the incoming doctor went into Room One with the clients to discuss her findings and concerns.  It was stated to the clients that although it is a good sign that their pet came in with minimal swelling and had not gone into shock, rattle snake envenomation is a serious concern usually with a poor prognosis. The doctor discussed treatment options such as hospitalization, antivenom administration, and humane euthanasia due to the patients age and potential poor prognosis. The clients elected to see a healthcare plan for hospitalization with antivenom administration. A healthcare plan for this care ranging from $4100.00 to $6255.93 was presented to the clients at 6:33pm and due to cost constraints was declined. A revised second healthcare plan was offered ranging from $809.29 to $2135.00 at 6:46pm. To lower the cost of treatment, multiple days of hospitalization and diagnostic bloodwork was removed. We do present a full line-item plan to clients for all healthcare plans and thoroughly explain them prior to their approval. The clients agreed to this healthcare plan, signature and payment was taken. At 7:08pm the clients exited the room and left the facility.
  
  While the patient was in our care, she did receive 4 vials of antivenom, fluids, pain medications, anti-nausea medications, and round the clock monitoring as we are a 24-hour hospital. On 8/20/24 at 5:29am, our doctor called the client to update that the patient had tolerated the antivenom overnight but was still quite painful and the abdominal bruising had spread. It was recommended that further care including additional antivenom and pain management would be needed, and care could be continued at our facility or transferred to their primary veterinarian. The clients elected to come visit the patient prior to making their decision. After visiting with the patient and discussing the cost of further care, the clients elected humane euthanasia. 

  Customer response

  09/26/2024

  
  Complaint: 22224818
  
  I am rejecting this response because:

  When we entered the facility, we were asked what was wrong with Karis.  We had told the receptionist that we thought Karis might have been bitten by a rattle snake in our backyard.  My husband heard the rattle because he was outside doing yard work.  The snake was right next to Karis.  My husband's dad watched Karis and the snake while Phillip went and got his gun and shot the rattle snake.  See the picture attached for the dead rattle snake... it did not "run off" as VERC is claiming. We told her that Karis is usually food motiviated- she wouldn't eat dinner, she didn't want treats, she was trembling, and she kept falling over and was having trouble walking.  She was also favoring her front left leg, and acted as if it hurt when it was touched.  She looked drunk.  It was obvious that there was SOMETHING wrong.  The receptionist checked us in and told us to start signing the paper work for her to be treated for the rattle snake bite.  The VET even told Phillip when she was putting Karis down that it was amazing how much her behavior changed within the fifteen minutes we walked in the door and the time that she clocked out.  Karis clearly had symptoms of being poisoned by a rattle snake, even if at the time, we could not find the puncture wounds. 
  

  Upon signing the paperwork and paying the "stabilization fee" which we [my husband and I] were told by the receptionist would be blood would be taken from Karis to see how much venom was in her system and it would also two vials of antivenom would also be administered to her.  I asked the receptionist if it would be given to her even if she did not have venom in her blood and she said that they sometimes inject it anyways as a precaution.  I had read that sometimes rattlesnakes' venom doesn't always make it into the bloodstream and didn't want to do anything to hurt Karis. We agreed, paid the fee, and signed the waiver.  We were never given a broken down estimate of what we paid for.  You are more than welcome to ask VERC for their records, as we were never presented an $800 plan.  Nothing was cheaper than the $900+ we paid for her "stabilization fee."
  

  When we were put into the little room- the doctor came in and did say she had some swelling, but said her prognosis was good because she was not in shock and that she was hopeful that she would recover with treatment.  She then, sent the Vet Tech in, who brought in a $4,000 bill including the blood work that we had already paid for.  We asked "is this on top of what we already paid at the receptionists' desk?"  She asked what we meant.  When we told her we paid for that out front and that Karis' treatment had not even started and, she stated "Unfortunately that was not communicated to us that you had paid." We figured somewhere along the shift change... someone didn't get the message that our Karis needed antivenom.
  

  The vet tech came back in with a reduced bill and the blood work crossed off.  We asked her once more if Karis was still getting the blood work and she stated YES because we had paid for it [as their "stabilization fee].  The bill also had a quanity of 2 next to Karis' stay- so we were under the impression that she was still staying for two days and that the bill had been reduced because we had already paid for the blood work and two vials of antivenom out at the receptionists' desk.  There was never an "$800" plan presented to my husband, nor myself.  When the vet called us the next morning and stated that we could come make a decision when we came to get Karis' the next morning- we were going to try to bring her to our regular vet who is much more compassionate and caring than VERC.  But, when Phillip saw how far gone she was he called me (I'm a teacher and had to work because it was the first week of school) and said that she was suffering and that it was beyond what a reguar vet's office could handle.  We decided VERC had already failed her and we did not want to put her through anymore suffering, so we decided to end her suffering humanely. 

  VERC never apologized for their mistakes.  They never took accountability for their mistakes.  And they should be ashamed for their treatment of animals and their humans in their time of need and desperation.  They do not have animals' best interests at heart- they are greedy, and only in the business to profit off of animal lovers.  Their reputation is horrendous.  I don't know of anyone who has anything positive to say about VERC.
  Sincerely,
  
  Julie *******

  Business response

  10/01/2024

  Attached are the signed healthcare plan and the itemized invoice for review. 

  Customer response

  10/01/2024

  
  Complaint: 22224818
  
  I am rejecting this response because:

  We were told by the receptionist AND the Vet tech that "helped" us in the room that we paid up front for the blood work to see how much venom was injected into Karis, and that is why on this plan- the blood work was crossed off. That we were going to accidentally be charged twice because they were "not aware" that we had paid up front desk.  It was previously stated in a message that we paid a "stabilization fee" to insert a catheter into Karis even though nothing was done to treat her- I'm failing to see how that cost us the additional $900 to just place a catheter in her on top of the extra $3,500 on this plan that we paid.  So... we were charged for something that we did not receive and we were charged twice for something.
  

  I see the catheter on this "plan" that we were charged for.  However, you stated that the "stabilization fee" was to put a catheter into Karis even though the blood work that we were told by the receptionist that we were paying for was not run to determine how much venom was in Karis despite the fact that she was showing lameness in her legs, trembling, and in pain.  You are stating she had no symptoms, but she did.  You are stating that the snake "ran away," but it didn't.  It sounds like you are just trying to not get caught for your negligence.  Because of the negligence of not treating her right away and not following through with what was told to us, and having our dog ripped away from us instead of letting us sit with her while y'all figured out a plan- she was alone and scared and nobody was able to advocate for what she needed.  We understand we might have lost her anyways, but she was not treated with dignity and neither were we.
  
  Sincerely,
  
  Julie *******

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My dog was seen at ********* for diarrhea , given antibiotics but then started having seizures. I called this place and they said come in. They never told me that they required visit notes from the original vet. We arrived- the woman at reception was rude, unhelpful and unfriendly. They demanded $155 up front which i paid. We were taken to a dirty room with poop and mucous smeared on the floor. Then we were just ignored. I told them my dog ha poor vision and to please not bust into the room. The tech busts into the room- my dog growls- so she went to get a muzzle and was gone a long time. She comes back and asks me about what was going on- I told her but then she says we need the records- she never took any vitals or weighed my dog - just walks out saying I need records. I am then left in the room with zero information. i go to reception and say do you want me to try get the records. They say noone at your vet is there. I told them the vet is out of town- so a very rude woman says we will keep calling???? WHY WHY WHY- if you need records - you need to tell people before you put them in a filthy room with their sick pet. I asked for a refund the woman refused to talk to me but the man said he would get me a refund but then never did and never gave me a paper confirming my refund. I have to go to the emergency vet in Mobile Alabama because these people don't care- they do not take vitals- they demand records and then ignore you. They do not TRIAGE - no one even took my dog's temperature???? why not when a dog is having seizures. ??? My last visit to this place my beagle was euthanized and the vet lied to me. She said Florida state law says you cannot be in the room with your dog. I just called the State of Florida and they said this is not true. They lied to me about state law. they neglected 2 of my dogs. They refused to do anything for my sick dog today and demanded records after I had been there more than an hour. They have only one vet and they do not triage .

  Business response

  10/24/2023

  Mrs. elected to leave @ 12:35pm due to "not being able to be seen because she doesn't have records". I reiterated several times that was not the case and that we'd still be happy to see Decima my doctor just has a number of critical cases that she's managing as well which is why she's waiting. Mrs. didn't seem to understand this at all and still elected to leave.
  
  
  1 - 4 of 4
  
  
  Mrs.****** came in tonight seeking Euthanasia for Decima. She stated that she went to Mobile and had her seen. Mobile quoted her $4000.00 because she is now has a pyometra . She declined that and decided to come back to VERC to have Decima Euthanized. I let her know that per VERC management, because of the review she left about her last visit, we would no longer be able to continue our relationship with her.  (Mrs ****** told me about the bad review before I mentioned it, and she figured we would not help her because of it.) When I confirmed to her that was the case, she told me  "well I only came back here because you were the only ones open" She left without incident.
  Show Less

  Mrs. ****** came in tonight seeking Euthanasia for Decima. Originally, Tim came back to the pharmacy to question if we were still seeing patients, at that same time Dr ***** came back forewarning the technicians in outpatient that there was a possibly aggressive canine in the lobby checking in. She stated that she went to Mobile and decided to come back to VERC to have Decima Euthanized. Justin noticed the cameras and informed Tim that if this was the same lady who came in last week, she had left a bad review and was black-boxed from the facility. Tim was told to figure out who the patient and owner was, prior to going forward. I stood in the hallway to overhear Tim communicating with the owner that per VERC management, because of the review she left about her last visit, we would no longer be able to continue our relationship with her, after verifying her name and the patient name.  (Mrs. ****** told Tim about the bad review before Tim mentioned it, and she figured we would not help her because of it.) When Tim confirmed to her that was the case, she told Tim, "well I only came back here because you were the only ones open," and she left without incident.

   

  Client was given a refund.  

  Customer response

  10/24/2023

  
  Complaint: 20707035
  
  I am rejecting this response because: my dog is not aggressive she has vision problems. They ignored me when i was telling them she was having seizures.

  I took her to ******** Animal Hospital for surgery.  The vet techs and vet had not difficulty doing vitals or shots on her- and they did not need a muzzle. However they listened to me that with her vision problems they need to approach slowly and talk softly.

  They did surgery and they said she was an absolute pleasure. 

  Clearly my dog was not aggressive at ******** and Dr John ****** had no difficulty dealing with her whatsoever.

   

  All I can say is that the 24 hour clinic in Pensacola - has poor care. they do not listen to you when you say my dog has vision problems and how to approach. The vet and vet techs at ******** animal Hospital were highly skilled , kind and capable. 

  They provided the care that this horrible place could not provide. They labelled a visually impaired dog as aggressive because they are lacking skills and compassion. 

   

  Just know your pets are not well cared for at this place. My dog is a live and well because i drove to mobile Alabama to West side veterinary hospital. They cared for my dog with kindness and compassion. They never used a muzzle. They used good clinical skills and they are genuinely nice people who care. 

   

  If you are reading this review- please read the terrible facebook reviews this place has. There are vets that care for dogs with vision problems without labelling them aggressive.

  I saw what proper veterinary care looks like at ******** Animal Clinic in Mobile Alabama. Please know this 24 hour clinic is not even close to good veterinary care from my experience. 

  My pup is alive, well, happy and healthy and we know that there are if fact vets (Dr john ******) and vet clinics that provide excellent care9******** Veterinary Clinic- mobile alabama)
  Sincerely,
  
  Michelle ******

  Business response

  10/24/2023

  The resolve you request was for a refund. This was given back to you.  

  Customer response

  10/25/2023

  
  Complaint: 20707035
  
  I am rejecting this response because: I asked that this facility stop giving inaccurate information to clients. This clinic told me that it is against state law for pet owners to be with their pets during euthanasia. I was at a CPR class and one of the physical therapists said you told her that as well. We both called the State of Florida and the veterinary council on speakerphone. We were told it is a practice decision and absolutely nothing to do with the State of Florida. It's not okay for you to tell people about Florida State Law that are not truthful. 

  It is your staff's lack of skills that cause you to label visually impaired dogs as aggressive. The vet techs get taught to physically and chemically restrain animals by the vet in charge. if the vet in charge has good skills like the vets at ******** Veterinary Hospital in Mobile,Alabama ....then the techs learn to handle visually impaired dogs appropriately .Your staff need continuing education and to learn to deal with visually impaired pets without labelling them as aggressive (seems like an excuse for failing to triage or provide appropriate care.) and you need to clean your dirty facility . The rooms are not cleaned in between pets.
  
  Sincerely,
  
  Michelle ******

• Initial Complaint

  08/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I took my Great Dane "baby" to veterinary emergency referral center on 7/1/2023 around lunch time because she was pregnant and had a dark discharge and didn't have puppies yet and I was worried about her. It cost around 400 for the visit and the ultrasound. I was told she needed a C-section after they did a ultra sound because the heart of the puppies were low. The vet said if she did not get a C-section her and the puppies could die. I didn't have the money so I applied for care credit for $3,208.13. the C-section wasn't done until later that night. The vet said there were 8 puppies. 1 was not developed and the other 5 died at the vet and 2 were brought home with me (females) but we're very weak and premature and died early morning on 7/3/2023. I will attached pictures. The vet thought it could of been brucellosis that caused issues but did not test for it just sent me a package home telling about it. On 7/6 baby my Great Dane had a puppy naturally. 5 days after the C-section and is healthy and doing great. (Male puppy) I called the vet and said what happened and asked for mangers I never was able to talk to them or have my call returned so I went there on the 11th and asked for a refund or reduction of price. I feel like this is malpractice. I believe more puppies would of survived if they were not removed too early. My dog could of died having a puppy left in her after the surgery. The manager pretty much called me a liar and wouldn't consider giving a refund unless I dig up the other two puppies that were buried on 7/3 and brought them in a long with the puppies that was born 5 days after the C-section. I did that on 7/13 and it was very traumatic experience. The manager was very rude and showed no remorse. They said they would contact me with there decision which they never did. He finally told me a month later when I called that they were not willing to refund anything because I left a horrible review. I will attach the review I left with the documentation.

  Business response

  09/12/2023

  Attached is a full document of the visit with Veterinary Emergency Referral Center.  Myself Larry *********** (Hospital Operations Manager) did speak to her by phone but stated that I could not give any information until I had time to speak to the DVM that performed the surgery.  Again notes attached.  All the puppies unfortunately passed away, 2 at home after discharge.  We find it highly unlikely that after 5 days the mother passed a puppy that was somehow missed during surgery. This puppy would have died from the anesthesia.   I did speak to the owner and stated that I would see what could be done about any adjustments pertaining to the bill.  Unfortunately the client took to social media and at this point it is our policy to not work with clients.  When the client called later to discuss any compensation I informed her that her actions stopped this process and she stated that she would take it down if we paid her.  Unfortunately at this time she lost the trust with our hospital and I have no reason to work with her.  She also filed a complaint with Care Credit for fraudulent charges which we did win this case.  We have tried to work with this client but she has made it impossible.  We have no further need to discuss this case nor will a refund be issued.    

  Customer response

  09/13/2023

  
  Complaint: 20463085
  
  I am rejecting this response because:
  The information stated by manager is not correct. I am attaching the email I received from care credit stated I should work with the business but they did not work with me. I was asked to dig up the 2 female puppies that were brought home and died. They asked me to do that and bring them in almost a week after they were barried. I did and it was very traumatizing. I also brought in the male puppy that was delivered 5 days after the C-section. I was told a refund of any kind would not be giving and they would not be willing to work with me due to leaving a horrible review on the internet. I already attached the review they stated was so horrible. It was the truth of what happened and the freedom of speech should be able to be exercised without punishment. The business is still not taking any responsibility for the fact they left a puppy behind during the C-section and no remorse has been shown. 

  
  Sincerely,
  
  Deana ******

  Business response

  09/21/2023

  After reviewing all of the photos there is something that does not make sense to us.  The photos do not match the deceased that were brought in to the hospital.  In the end we did save the mother and 1 puppy that we have no idea where it came from.  We will not be refunding any money.  There was a dispute made by the client with Care Credit as fraudulent charges.  We will not be refunding any money and we are done with this case medically.  THis client will no longer be allowed to have services given by our practice.  If we saved the mother I don't know what else we could have done for this client. 

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4/12/22 Brought my cat who was in labor to the veterinary emergency clinic. First litter, first kitten breach, one back foot and his tail sticking out of her with no progress for 30 min. Arrived, handed her over. 3 hours later they come to talk 2 us to ask questions. Another 30 min goes by mu husband informs me they got the kitten out but it was dead! They neglected my cat for 3 hours before trying to help her get the baby out and because of their neglect the kitten died. While waiting to find out how much it was going to cost for a c section I went on their website and gave them a 1 star bad review. I explained why I was given them the 1 star. 15 minutes later my husband comes outside with the cat asking me if I gave them a bad review, I said yes. He then told me they told him to leave and they would no longer be treating my sick cat who still had kittens in her. So because they didn't get a good review they REFUSED to continue to treat my cat. They put her back in the carrier and handed her to my husband. We payed up front 150.00 just so they could kill the kitten then refuse the continuation of my cats care. I would like a full refund. I will never go here again and will tell EVERYONE I see that has animals NEVER take their animals here if they want to bring them home alive. Place needs to be shut down.

  Business response

  06/09/2022

  Business Response /* (1000, 8, 2022/05/10) */ On 4/12/22 the ******'s brought their cat in to VERC because the pet had a kitten stuck in the birth canal. After checking in, Mrs. ****** was frustrated that the receptionist could not give a full update as to what was going on with her cat but was assured that the animal was being taken care of by the DVM and the staff. Mrs. ****** stated that she was going to leave a bad review online about VERC. One of the staff members looked online and she had already left a negative review about VERC. At this point we were able to remove the first kitten which unfortunately had passed away. We recommended a caesarean section for Bella with a secondary option of medical management at home. Mr. ****** stated that they could not afford either of the options that were given. Mrs. ****** was heard yelling and cussing at the receptionists and was asked to leave the property. She stated that "we killed her fu@#cking kitten". She was asked to leave again, and her husband had to physically remove her from the building. When there is not a client/patient/doctor relationship we can't continue with any care and can only recommend that they go somewhere else for treatment. We have video of the entire incident, and we can provide it to the BBB at their request. Consumer Response /* (3000, 10, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is Mr Eugene ****** and I was present the whole evening and was not as emotionally attched to the cat. What I can say is we waited 3 hours beforw 2 treatment plans were proposed. I would not play 2100 for a cat C section but I was willing to pay for the second plan minus some incidental charges. This plan was in the neighborhood of 800 to 900. Pretty much stabilize the cat and her kittens overnight and next day bring the cat to our vet. But instead I was handed a cardboard box with a dead kitten and told to hit the bricks by the vet in charge and 3 vet techs. Literally marched out the door. My wife was extremely upset but was right in her assertion the just left the cat sit in the carrier for 3 hours. Then kitten was removed most likely by the vet shortly before entering the exam room to present the 2 plans. But the establishment took issue with a review given by my wife and put we want. Our vet had to perform a c section and remove the uterous of the pregnant cat...as it was torn and nleeding..most likely by the vet pulling the breached kitten out. So it was a waste of time and energy and money to bring the cat there. Someone needs better crisis intervention skills at this place. Business Response /* (4000, 12, 2022/05/17) */ The AVMA and the State of Florida clearly states that if there is not a "trustworthy" relationship with the client/patient/doctor then at that time we can no longer provide services. When it was known that a negative review was posted we can no longer perform any services for the client. Yes, there may have been a wait time to see the Veterinarian on duty, but we had been looking after your pet. We are no different than a human emergency facility and things do take time depending on the severity of injured animals in the hospital. You negatively reviewed a business that is trying its best to serve the pets of this area before speaking to the medical staff. You left us the only option of not giving service.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩