Complaints

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I booked a room from may 24 to may 26. i paid with my debit card - it was ****** - i used the pin pad , it approved and debited. the front desk clerk then asks for my card and then proceeds to run it 3 more times and it declines each of those times. i show her where it debted but she insists that it declined. i called cash app while there and they said they see the authorization as well. i was denied the room but out of ******. i emailed the hotel and they said it declined but wont refund the money - and cash app is declining because the hotel is telling them i cancelled the room with is bogus and and a lie

  Business response

  05/30/2024

  BBB Case #: 2177439
  Hotel Site #: 28401
  Customer Care Case #: ********

  Dear Contact:

  Thank you for notifying our office of the concern filed by Arabia ******** at the Microtel Inn and Suites by Wyndham property in ******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.

  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

  *****
  Liaison,Customer ********************** & Resorts. Inc.

  Customer response

  05/30/2024

   
  Complaint: 21777439
  
  I am rejecting this response because:
  I have spoken with the business in person that day and then by email and they are not wanting to further discuss. They are working under the name Microtel Inn and evading further communication by saying they aren't sure who is in charge 

  Sincerely,
  
  Arabia ********

  Business response

  05/30/2024

  BBB Case #: 2177439
  Hotel Site #: 28401
  Customer Care Case #: ********

  
  Dear Contact:

  Thank you for notifying our office of the concern filed by Arabia ******** at the Microtel Inn and Suites by ******* property in ******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Where we do not own the properties, we do not have access to their billing information. Please continue to work with property. 

  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

  
  Michele 
  Liaison, ******************************* & Resorts. Inc.

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The management has refused to speak with me so I will make it a social media campaign of mine to bring this to light about the company 
  
  Sincerely,
  
  Arabia ********

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We 3 women stayed overnight ( me, my sister and a friend). We signed up for 3 breakfast. My sister with our friend goes to get breakfast in the morning, I was in the room. She picked up 1 each cinnamon, breakfast bar and oranges for all 3 of us. total 3 each. The manager comes over and tells her, You have taken too many... My sister shows him what she took. He said ok. But from nowhere this lady staff comes and starts yelling and screaming at her saying you took so much food.. My sister was shocked by her behavior, she came and told me... I was upset too.. So I go and ask to speak to the manager... I asked him who was the manager..he said that's him. I started explaining to him and wanted to find out the policy.. again this lady comes from nowhere and starts yelling and shouting at me telling me get out of my hotel... I told her to shut up..what else can you do when a person is shouting and screaming at you! I would suggest that the Hotel camera should be reviewed. She ran into a room yelling and screaming... I go back to the room and I tell my sister and friend that this lady is crazy... losing her temper over few breakfast food. We decided to call 911... the police came... ********** said it is the GA rule that the hotel reserves the right to tell the guest to leave... it was about 8;30Am in the morning...We were supposed to take showers and leave...but we couldn't... the check out was 11AM. We have traveled all over and stayed in many hotels... but never experienced such a behaviour. I demand full refund of my ****. And I will never stay in any *************

  Business response

  04/14/2022

  BBB Case #: 17015931
  Hotel Site #: 28401
  Customer Care Case #: *******
  Hello:
  Thank you for notifying our office of the concern filed by ***************************** at the  Microtel by Wyndham property in ******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
  Once again, we apologize for any inconvenience this may have caused.
  Please note our email adress has changed. If your offices require more information on this matter, please contact me directly at *********************
  
  
  ******
  Liaison, *************************************** & Resorts, Inc.
  Office: ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩