Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Since June of 2017, the BBB of Houston & South Texas has received numerous complaints and customer reviews that exhibit the pattern below;
Several complaints received in our office allege Cardtronics exhibits deceptive service practices and lacks customer service.
The complainants allege when initiating transactions through Cardtronics’ ATM locations, only a portion of the requested funds are dispensed or no funds are dispensed at all. Consumers state when checking their accounts and statements with their financial institution, the funds have been withdrawn from their account. When attempting to make contact with Cardtronics regarding these issues, consumers are unable to receive any type of resolution from the business. Due to Cardtronics lack of assistance; consumers are forced to dispute the charges with their financial institution or file a police report.
While the company has provide a response to the complaints, they state, "We responded to the cardholder’s concerns. To protect the cardholder’s privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you."
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