New Car Dealers
Granger Motors IncThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Powertrain failure on purchased vehicle, has been in shop 3+ times and no resolution. ****************** is failing to provide proper service for customer issuesInitial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ordered a 2023 **** Mustang Mach 1 from Granger Motors, **** order number A051, and took delivery of the vehicle on 4/1/2023. Upon delivery it was noted that the incorrect Recaro seats were installed in the Mustang. I had ordered out the leather Recaro seat option ($2,000 option), but the vehicle was delivered with cloth Recaro seats. When I made the dealership aware of the incorrect seats I was told that I could work with my local **** dealer to file a mis-build claim with **** Motor Company. When I contacted my local **** dealerships, all of them told me that I needed to work with the dealership where the vehicle was purchased to file the claim. I then proceeded to supply Granger Motors with the requested information and photos in-order to support the mis-build claim that would be filed on my behalf.Since filing the claim in May, I have not been made whole or presented with any sort of solution/settlement. The only updates I receive from Granger Motors, the **** Mustang Brand Manager and the regional **** Motor Company representative for the dealership, are that **** is "working on the claim" as I was not the only customer impacted by this error. There appears to be no sense of urgency or concern for the customer in getting this mis-build claim settled, but just a series of emails bouncing back and forth of me asking for an update and the **** representatives involved stating that the issue is being looked into.Initial Complaint
07/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On July 3rd, I was in the midst of negotiating for a specific **** F250 Super Duty truck with Granger motors advertised on their website. During the process, the finance manager shared a screenshot with me for a specific offer, which I have in my possession. Upon reviewing the numbers, I expressed my concerns about the monthly payment and trade-in value not aligning with my expectations. Subsequently, they made a slight adjustment to the price and it got to the range of the monthly payments I was looking for and had initially shared with them. I said we would be on our way, however, when I requested to see a new screenshot reflecting the updated monthly payment, they unexpectedly informed me that the truck had been sold.What strikes me as odd is that earlier in the day, I had been explicitly informed that the truck was available for negotiation. It was only after my request for a revised screenshot, which I suspected would reveal discrepancies in their initial figures, that they suddenly claimed the truck was no longer available. Notably, the dealership's screenshot displayed the stock number for the truck within their financing details. If the truck had genuinely been sold, the stock number would not have been listed as available but instead marked as sold. This situation raises concerns of either unethical manipulated numbers or potential discrimination based on sexual orientation, as our salesperson, *****, states that another salesperson informed him of the truck's sale. However, I find it difficult to believe this explanation, given the availability indicated in their financing screenshot. At this point, I have not yet engaged an attorney, but I possess documented evidence that supports the possibility of discrimination. If necessary, I am prepared to pursue legal action to address this matter. I am not including documents as the business and salesperson have the same texts I do and some of those texts include private information (e.g., driver's license)Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my vehicle to Granger Motors on 10-07-2022 for a service at my request to have rear coils and cushion inserts replaced because it was previously determined there was a cracked coil spring causing rear tire wear issues. When the "certified dodge technician" who worked on my car got to the point where he couldn't actually do the job, the dealership, being certified and having "professional" technicians who know safety concerns when they see them, should have stopped work on my car and told me about 3,000$ MORE was needed to actually properly correct my rear alignment issues. Not only did they just "do what I asked", they never mentioned any saftey concerns to me, lowered my rear control arms and never aligned the vehicle. 2 months later, I had 2 bad tires and the certified shop I had do the inspection and correction work Granger failed to notify me of, also pointed out some major saftey concerns that Granger motors never told me about. This is absolutely appalling for a certified dodge dealership to allow this kind of work from a technician! Not only did this put me and my family in danger because parts were installed incorrectly, they did work on a vehicle without doing the complete job. Per any manual, lowering the rear control arms requires an alignment! We could have been injured, people around us could have been injured! We drove to TN. 980 some odd miles, one way after these repairs were incorrectly done, and then back to ****! I spent 747.26$ for work that NEVER should have been done by any certified tech standards! This is a lawsuit waiting to happen when someone actually gets hurt because they allow shotty repair work, instead of being honest with the customer and calling them to say more parts and additional work was needed in order to do the job RIGHT. 3,372.69$ later at this new shop and my car is completely fixed and done correctly and backed by this new shop. I have both sets of documents from Granger and my new shop to show the difference.Initial Complaint
09/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order to build a new Ram **** Longhorn on 2/21/2022. The truck delivered in the middle of June. Unfortunately both my wife and myself were having health problems and my wife continues fighting her serious issue to this day. Well I had to keep putting off the pickup of the vehicle due to medical appts and hospital visits. I tried not to share personal information not knowing the outcome of these medical issues other than saying I was working on a decision. ****** told me dont worry we can walk back the deadline. (A deadline I could find nowhere in the contract) So a couple days beyond the deadline I start the ball rolling to pick up my truck because there was a window between the treatments.. My contract said I was required to have financing which I acquired right away after they got my truck. Well one final check of my email and I get a notice they cancelled my price protection and wanted full msrp. I contacted *********************** the general manager to air out the personal issues I kept to myself up to this point and he didnt lift a finger to help nor did he respond. So Granger decides to keep my deposit and sell my custom built truck for a large profit. Very dirty tactics in my opinion when I had to take care of a sick wife at home and they offered no solution except to steal my deposit and my truck. They could have offered my money back or built a new truck order for me but neither one happened.Initial Complaint
07/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have attached a word document detailing the encounter we are still dealing with at Granger Motors INC. We cannot get any answers from them, no answer when you call, and every time you call you get a different story.Initial Complaint
07/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a used 2018 **** GT350 from Granger Motors and they said it had ****** miles on it. I had ******************* in ****** give me a price that they would buy it from me for and they said that they cant buy it due to a Mileage Odometer Discrepancy and that there is a red flag on the car. I was not told this at the time I was buying it and if I would've known about this I would not have bought it to begin with. I went out to ******************* to talk to someone about my situation and they said they should have never even had the car or legally sold it. At this point all I want from Granger Motors is to have all of my money back from the car like I have never bought it in the first place. They are the hardest company to get ahold of and once you do get ahold of them it is very very hard to get a call back to get anything answered. Please feel free to call me with any questions if I am not explaining this very well over a text. Thanks!Business response
07/21/2022
This vehicle was sold to the customer from our store with a clear mileage history. There is a discrepancy with AutoCheck and it is an error on their end. The Carfax report and the ************ history have no evidence of a mileage issue. We would not purchase the vehicle back from the customer after putting a few thousand miles on it at the same price that he purchased it, but did make him a reasonable offer on a trade-in which he turned down.
Best Regards,
**********
Granger Motors
Customer response
07/25/2022
I have only put **** miles on the car since I bought it, they did make an offer but Im not looking to lose $9000 from a purchase 3 months ago. Im looking to get my cash back and my loan paid off is all. Many other dealerships said they cannot legally buy my car so my confusion is how could granger sell it ? Thats where I am confused I guess. If we can resolve the mileage discrepancy problem all would be good in my opinion.
Complaint: 17562350
I am rejecting this response because:
Sincerely,
***********************
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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