Investment Advisory Services
MODE Earn PhoneFind BBB Accredited Businesses in Investment Advisory Services.
Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning
- Consumers alleged that after using the Mobile app service without an issue and received payments, the app suddenly stopped working for them without explanation.
- Consumers alleged that the business suddenly blocked them claiming different reasons but did so to avoid paying out to consumers after they used the service.
On 9/23/2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 10/11/2022, the BBB has had no response.
Alert
In October 2022, BBB investigated Mode Mobile LLC's business practices. This investigation was prompted by a pattern found in the complaints submitted to the BBB regarding consumers receiving a cell phone sold by the business. The consumers states the process to use the phone to gain points, then turn in those points to the company for cash incentives does not work appropriately. Consumers have stated customer service is not able to help consumers correct the issue and the business have blocked communication with the consumers rather than assist them with the issue they are having with the phone product.
On 9/23/2022, 9/29/2022 and 10/05/2022, BBB requested additional information. As of 10/11/2022, BBB has not received any response from Mode Mobile LLC.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice.
Important Information
Advertising Review
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
The business advertised the following product on their website:
mobile device that pays you
Mode Earn Phone
Mode Earn Phone is the smartphone that pays for itself, enabling budget-conscious consumers the opportunity to earn supplemental income, up to $900 per year by using it 4 hours per day, while using their phones and doing everyday activities such as listening to music, playing games, reading the news, unlocking and charging their phones, shopping, completing surveys, watching videos, and doing search. Consumers not only get a high-quality Android-based phone available via either subscription or purchase, they also get a brand new Mode Earn Phone every 12 months with the latest features.
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
34. Claimed Results
Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
As of 10/11/2022, business has not responded to BBB emails or substantiated claims.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.