Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that Ed Napleton Automotive Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Government Actions
The following describes a government action that has been resolved by either a settlement or decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 4/1/2022, the business entered into a settlement with the Federal Trade Commission and the Illinois Attorney General. The business will pay $10 million to settle the lawsuit alleging that the business' eight dealerships and the general manager of two Illinois dealerships illegally tacked on junk fees for unwanted "add-on" products such as payment insurance and paint protection. For more details, please click here for the press release.
On 11/14/2022, the Federal Trade Commission is sending payments totaling more than $9.8 million to consumers who were harmed by Illinois-based Napleton Automotive Group's junk fees and discriminatory practices. According to the press release, the agency is sending 66,355 checks, averaging $147 each. Recipients should cash checks within 90 days. Consumers who have questions about their refund should call the refund admistrator, Epiq, at 888-691-6050. The Commission never requires people to pay money or provide account information to get a refund. For more details, please click here for the full press release.
Service Area
- Addison, IL
- Alden, IL
- Algonquin, IL
- Aurora, IL
- Ballou, IL
- Barrington Hills, IL
- Bartlett, IL
- Batavia, IL
- Beecher, IL
- Bellwood, IL
- Bensenville, IL
- Berkeley, IL
- Big Rock, IL
- Bloomingdale, IL
- Bolingbrook, IL
- Boulder Hill, IL
- Braceville, IL
- Braidwood, IL
- Bristol, IL
- Broadview, IL
- Brookfield, IL
- Bull Valley, IL
- Burlington, IL
- Burr Ridge, IL
- Burridge, IL
- Campton Hills, IL
- Carbon Hill, IL
- Carol Stream, IL
- Carpentersville, IL
- Cary, IL
- Channahon, IL
- Chemung, IL
- Clarendon Hills, IL
- Cloverdale, IL
- Coal City, IL
- Coral, IL
- Crest Hill, IL
- Crete, IL
- Crystal Lake, IL
- Custer Park, IL
- Darien, IL
- Diamond, IL
- Downers Grove, IL
- Downtown Joliet, IL
- Dundee, IL
- Eagle Lake, IL
- East Brooklyn, IL
- East Dundee, IL
- Eileen, IL
- Elburn, IL
- Elgin, IL
- Elmhurst, IL
- Elwood, IL
- Eola, IL
- Flowerfield, IL
- Forest Park, IL
- Fox River Grove, IL
- Fox Valley, IL
- Fox Valley Facility, IL
- Frankfort, IL
- Gardner, IL
- Geneva, IL
- Gilberts, IL
- Glen Ellyn, IL
- Glendale Heights, IL
- Godley, IL
- Goodenow, IL
- Greenwood, IL
- Hampshire, IL
- Harvard, IL
- Hebron, IL
- Helmar, IL
- Hillside, IL
- Hinsdale, IL
- Holiday Hills, IL
- Homer Glen, IL
- Huntley, IL
- Itasca, IL
- Johnsburg, IL
- Joliet, IL
- Kaneville, IL
- Keeneyville, IL
- Kinsman, IL
- Lafox, IL
- Lake in the Hills, IL
- Lakemoor, IL
- Lakewood, IL
- Lily Lake, IL
- Lisbon, IL
- Lisle, IL
- Little Rock, IL
- Lockport, IL
- Lombard, IL
- Lorenzo, IL
- Manhattan, IL
- Maple Park, IL
- Marengo, IL
- Maywood, IL
- Mazon, IL
- McCullom Lake, IL
- McHenry, IL
- Medinah, IL
- Melrose Park, IL
- Millbrook, IL
- Millington, IL
- Minooka, IL
- Mokena, IL
- Monee, IL
- Montgomery, IL
- Mooseheart, IL
- Morris, IL
- Naperville, IL
- Nettlecreek, IL
- New Lenox, IL
- Newark, IL
- North Aurora, IL
- North Suburban, IL
- Northlake, IL
- Northwoods, IL
- Oak Brook, IL
- Oak Brook Mall, IL
- Oak Park, IL
- Oakbrook Terrace, IL
- Oakwood Hills, IL
- Ontarioville, IL
- Oswego, IL
- Peotone, IL
- Pingree Grove, IL
- Plainfield, IL
- Plano, IL
- Plato, IL
- Plato Center, IL
- Plattville, IL
- Prairie Grove, IL
- Richmond, IL
- Ridgefield, IL
- Ringwood, IL
- Ritchie, IL
- Rockdale, IL
- Romeoville, IL
- Roselle, IL
- Saint Charles, IL
- Shorewood, IL
- Sleepy Hollow, IL
- Sollitt, IL
- Solon Mills, IL
- South Elgin, IL
- South Wilmington, IL
- Spring Grove, IL
- Stateville, IL
- Stone Park, IL
- Sugar Grove, IL
- Sunnyside, IL
- Symerton, IL
- Trout Valley, IL
- Union, IL
- Valley View, IL
- Verona, IL
- Villa Park, IL
- Village of Lakewood, IL
- Virgil, IL
- Volo, IL
- Warrenville, IL
- Wasco, IL
- Wayne, IL
- West Chicago, IL
- West Dundee, IL
- Westchester, IL
- Westmont, IL
- Wheaton, IL
- Willowbrook, IL
- Wilmington, IL
- Wilton, IL
- Winfield, IL
- Wonder Lake, IL
- Wood Dale, IL
- Woodridge, IL
- Woodstock, IL
- Yorkville, IL
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