See Hours
| Monday | 6:00 AM - 10:00 PM |
|---|---|
| Tuesday | 6:00 AM - 10:00 PM |
| Wednesday | 6:00 AM - 10:00 PM |
| Thursday | 6:00 AM - 10:00 PM |
| Friday | 6:00 AM - 10:00 PM |
| Saturday | 7:00 AM - 9:00 PM |
| Sunday | 7:00 AM - 9:00 PM |
About
Important information
- Additional Info:Montway Auto Transport has requested that before filing a BBB complaint, consumers contact them at info@montway.com or (888) 666-8929 and request to speak with a manager.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Montway Auto Transport will resolve this situation for you in an expedient manner.
Overview
BBB Accredited Since: 9/1/2007
Years in Business: 18
BBB Accreditation & Rating
About This Business
In 2022, Montway earned a Gold Stevie® Award for Transportation Company of the Year in the 20th annual American Business Awards. Montway also earned a spot on the Inc. 5000 list of America's Fastest-Growing Private Companies and won a Best in Biz Award for Customer Service Department of the Year in 2021. Montway leverages innovative logistics solutions and personalized customer service to provide fast and reliable auto transport services.
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB of Chicago & Northern Illinois
- BBB File Opened:
- 8/29/2007
- Business Started:
- 6/1/2006
- Business Started Locally:
- 6/1/2006
- Business Incorporated:
- 6/8/2007
- Type of Entity:
- Corporation
- Alternate Names:
- Montway LLC.
- Related Businesses:
- Auto Shipping Group
- Business Management:
- Mr. Richard K, Customer Relations Manager
Additional Contact Information
- Principal Contacts
- Mr. Richard K, Customer Relations Manager
- Customer Contacts
- Ms. Erika Binder, Team Leader
- Fax numbers
- Primary Fax: (224) 220-5128
- Additional Phone Numbers
- Other Phone: (224) 220-0221
- Additional Websites
- Website 1
Additional Information
- Refund and Exchange Policy
- The option to cancel a shipping order is available at any time, at no cost and with no cancellation fees as long as the order has not yet been assigned (dispatched) to a Carrier (transporter). The amount paid will be refunded in full.
Refunds will be processed within 48 business hours of the cancellation request.
Cancellation of an order must be submitted in writing via email sent to info@montway.com. Montway, Inc. does not accept or honor cancellations made via phone call.
Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Montway, Inc. notifies Customer via email (the email provided at service booking).
Order(s) booked as "Discounted Cash Price" - partial payment required:
If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), the partial payment will not be refunded as our services have been rendered when a Carrier (transporter) is assigned (dispatched).
Order(s) booked as "Regular Price" - full payment required:
If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), $199.00 will be assessed as our services have been rendered when a Carrier (transporter) is assigned (dispatched). The remaining balance will be refunded in full.
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