About

Local BBB:

BBB Serving Central Indiana

BBB File Opened:

3/17/2015

Business Started:

10/15/2014

Business Incorporated:

12/31/2015

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Lifestyle Barn, LLC

Related Businesses:

Patio Fever

Business Management:

Ms. Anastasia Vankova, Owner/Operator

Ms. Summer Sanico, Customer Service Manager

Number of Employees:

1

Additional Information

Refund and Exchange Policy

MODERN BLAZE OFFERS A 30 DAY MONEY BACK GUARANTEE RETURN POLICY
If you're not satisfied with an item that you purchased from Modern Blaze, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, submit your request in writing and send it to support@modernblaze.com and we will send you the instructions. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). 
We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received. If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
For freight shipments (all items over 100 lbs) the customer is responsible for arranging the shipping. Products must be returned via freight shipping carrier, securely packaged in the original packaging, and properly secured on an appropriately sized pallet. To minimize exposure to the packaging, it is advised that the unit is wrapped in plastic wrap once secured to the pallet. Freight returns may not be shipped via FedEx or UPS ground. If a freight return is shipped with anything other than a freight carrier it will not be accepted and will be returned to the sender at the expense of the sender.
THE FOLLOWING ITEMS MAY NOT BE RETURNED:
Items marked as a final sale or "non-returnable" on the product page or during the checkout process;
Gift cards;
Products which are eligible for parts under manufacturer warranty;
Items that have been used or modified in any way.


REFUNDS
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you'll be refunded the purchase price and applicable sales tax minus any applicable fees:
For damaged or defective items, no fees will be deducted from your refund and you will also receive a refund for any amount you may have paid to have the item shipped to you.
For items that were not damaged or defective, the shipping costs both ways and any applicable restocking fees will be deducted from the amount of the refund due to you. If you arrange the return shipping yourself, only original shipping charges will be deducted. 
If you are returning an item to exchange it for a similar priced or a higher priced item, any applicable restocking fees will be waived and you will only be responsible for the shipping costs. 
Refunds will be issued to the original method of payment shortly after we receive and processes the eligible return. It may take up to 10 business days after we issue the refund for your bank to process the credit. If we are unable to refund the original method of payment, Modern Blaze will provide you with store credit for the amount of the refund due to you, which may be used for purchases on ModernBlaze.com.







CANCELLATIONS
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped by emailing support@modernblaze.com 
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.


DAMAGES
In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as you report the issue within 5 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item.
Important Note About Deliveries by Freight: If the damaged item was shipped through a freight carrier, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund of the item. It's critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
Important Note About Freight Forwarders: If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Modern Blaze will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Modern Blaze on any export documentation.
To report a damage take pictures of the damaged item and the box with shipping label clearly visible and email them to us: support@modernblaze.com within 5 days after delivery. 
Modern Blaze cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 5 days after delivery.  

MISSING ITEMS
If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. To report a missing item, please email support@modernblaze.com.

WARRANTY INFORMATION
All our products are covered by manufacturer’s warranties. Please refer to your product manual or the "Warranty" tab on the product page to learn more about its warranty coverage.

Business Categories

Fireplaces, Online Shopping, Outdoor Furniture, Fireplace Equipment, Fireplace Services, Fireplace Installation, Outdoor Living, Gas Fireplace Installation, Fire Pits