Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
The company was the subject of an advertising challenge referencing their "Dream Home Foam Underlayment" product. Specifically, the company advertises the thickness of this product to be 1/8 of an inch. A consumer challenged this claim forwarding documentation to the BBB indicating that the product is 1/16 of an inch thick. Once this matter was brought to the company's attention by the BBB, the company promptly revised the website to reflect the 1/16 inch thickness of the floor underlayment product. The BBB concluded this advertising challenge as resolved.
Important Information
Additional Info
According to information provided by the company, Lumber Liquidators operates a chain of approximately 197 stores throughout the United States. All complaints for this company are processed by the Better Business Bureau of Greater Hampton Roads, Inc.
According to information provided by the company, the name "Lumber Liquidators" is registered and trademarked. The company started out as a merchandise liquidator, but are currently a retailer only of hardwood flooring. System Wide Accredited Business
This company's headquarters and the areas they service throughout the county participate as BBB Accredited businesses. This means they support BBB's services to the public and meet our BBB Accreditation Standards.
Customer Complaint
This local BBB has not processed any complaints about this company in the last 36 months, our standard reporting period.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.