Reviews

We contacted Michael & Son in September 2023 because our basement toilet was not flushing correctly. A technician came to our residence, snaked the basement toilet, and claimed to have cleared debris from the line. We paid the $737.00 fee charged. Despite our concern that there may be a more significant issue, the technician did not further investigate and assured us that the problem was resolved. Three days after the technician's visit, our basement flooded. We immediately contacted Michael & Son, and they asked if we needed mitigation, and we affirmatively replied. We believe that Michael & Son provided this "mitigation" service because the flood occurred a few days after the technician was sent to our residence. At that time, we requested another service technician to assess the problem. That technician determined that the (outside) Clean Out was backed up and suggested that we contact our local government. Our local government also determined that the cleanout was backed up, and a drain cleanout was performed. Michael & Son acknowledged it had been determined that the plumbing problem was an off-site issue and refunded us the $737.00 fee. A short time later, we received a $4,426.00 invoice from Michael & Son for mitigation services. We disputed the charge because the 1st technician misdiagnosed the issue, leading to our basement flooding and over $23,000.00 in water damage. We did not pay the invoice at that time. However, more than a year later (November '24), we received another $4,426.00 invoice. Ultimately, we paid the full invoice. Michael & Son acknowledged the misdiagnosis by refunding the initial $737.00 fee, and we have a voicemail receipt that the problem was an “off-site” rather than inside problem. We may choose to litigate this matter at a future date within the statute of limitations.