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Phone Number: (410) 230-6309
http://www.labor.maryland.gov/license/mhic/
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About

About This Business

Kitchen remodeling, simplified. Our 24 design consultants will help you manage the entire process.

Products and Services

This company offers home appliances and repair services as well as kitchen design and remodeling services.

Photos and Videos

Business Details

BBB File Opened:
1/8/2007
Business Started:
1/19/1930
Business Incorporated:
12/12/1987
Type of Entity:
Corporation

Additional Contact Information

Principal Contacts
Mr. Bill Hurley, Vice President
Customer Contacts
Mr. Bill Hurley, Vice President
Additional Email Addresses
Primary: Email this Business
Social Media
Facebook
Twitter

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 44961 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 8/11/2025.

Department of Labor, Licensing and Regulation (DLLR)-MD

500 N. Calvert Street, Room 308

Baltimore MD 21202

BBB records show a license number of 2705019538 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 2/28/2025.

Department of Professional and Occupational Regulation (DPOR)-VA

9960 Mayland Drive, Suite 400

Henrico VA 23233

Additional Information

Referral Assistance
Maryland Home Improvement Commission
500 N Calvert St Ste 301
Baltimore MD 21202
Phone Number: (410) 230-6309
http://www.labor.maryland.gov/license/mhic/
mhic@dllr.state.md.us

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