Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning delivery, customer service, billing, and product issues.
On 10/28/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of 11/11/2024, Stoke Stove has advised of the action plan being put into palace to avoid similar issues:
Enhancing Customer Support – Ensuring faster response times and clear resolution pathways.
Refining Service Cancellation and Billing Processes – Adding monthly audits to prevent discrepancies and handle requests promptly.
Improving Transparency – Reviewing all marketing materials to accurately reflect our services and prevent misunderstandings.
Alert
On 11/01/2024, BBB initiated an investigation into Stoke Stove to research the numerous unanswered complaints on their business file. Most of the unanswered complaints allege unreceived orders after payment and poor customer service when attempting to address these concerns.
Over the course of the investigation, BBB discovered the following:
BBB successfully made contact with the business to discuss investigation concerns, and the business has provided a 3-step plan to address complaints and investigation questions.
BBB shall continue to monitor this company for further developments.
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