We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Pillows

          My Pillow, Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pillows.

          Information and Alerts

          BBB RatingF

          Reasons for rating

          • Failure to respond to 6 complaint(s) filed against business
          • 40 complaint(s) filed against business that were not resolved
          • Business has failed to resolve underlying cause(s) of a pattern of complaints

          Alert Details

          This business has 1 alert.

          Pattern of Complaints

          BBB files indicate that this business has a pattern of complaints concerning the on-going Buy-One-Get-One (BOGO) offer for the premium pillow offered on their website.  Consumers complaints allege confusion regarding the BOGO pricing of the pillows, as different pillow styles are offered in retail stores than those offered on the website.  The premium pillows are only offered on the website and the standard pillows are only offered in retail stores.  The business has responded to all complaints and has informed BBB they will be making changes to their advertising and packaging to clarify the different types of pillows.

          Important Information

          Additional Info

          Better Business Bureau accepts and reports customer complaints against MyPillow within the consistent manner and process it does for any business located in its services area throughout Minnesota and North Dakota. As of June 2019, MyPillow notified BBB that it will no longer attempt to resolve any customer disputes submitted through BBB’s systems, although BBB will fulfill its responsibility by forwarding your complaint to the company.

          Customer Complaint

          Better Business Bureau accepts and reports customer complaints against MyPillow within the consistent manner and process it does for any business located in its services area throughout Minnesota and North Dakota. As of June 2019, MyPillow notified BBB that it will no longer attempt to resolve any customer disputes submitted through BBB’s systems, although BBB will fulfill its responsibility by forwarding your complaint to the company.

          Service Area

          • 55001
          • 55002
          • 55003
          • 55005
          • 55006
          • 55007
          • 55008
          • 55009
          • 55010
          • 55011
          • 55012
          • 55013
          • 55014
          • 55016
          • 55017
          • 55018
          • 55019
          • 55020
          • 55021
          • 55024
          • 55025
          • 55026
          • 55027
          • 55029
          • 55030
          • 55031
          • 55032
          • 55033
          • 55036
          • 55037
          • 55038
          • 55040
          • 55041
          • 55042
          • 55043
          • 55044
          • 55045
          • 55046
          • 55047
          • 55049
          • 55051
          • 55052
          • 55053
          • 55055
          • 55056
          • 55057
          • 55060
          • 55063
          • 55065
          • 55066
          • 55067
          • 55068
          • 55069
          • 55070
          • 55071
          • 55072
          • 55073
          • 55074
          • 55075
          • 55076
          • 55078
          • 55080
          • 55082
          • 55084
          • 55085
          • 55087
          • 55088
          • 55089
          • 55090
          • 55092
          • 55127
          • 55150
          • 55301
          • 55302
          • 55303
          • 55305
          • 55306
          • 55307
          • 55308
          • 55309
          • 55310
          • 55311
          • 55312
          • 55313
          • 55314
          • 55315
          • 55316
          • 55317
          • 55318
          • 55319
          • 55320
          • 55321
          • 55322
          • 55323
          • 55324
          • 55325
          • 55327
          • 55328
          • 55329
          • 55330
          • 55331
          • 55332
          • 55333
          • 55334
          • 55335
          • 55336
          • 55338
          • 55339
          • 55340
          • 55341
          • 55342
          • 55343
          • 55350
          • 55352
          • 55353
          • 55354
          • 55355
          • 55356
          • 55358
          • 55360
          • 55361
          • 55363
          • 55364
          • 55366
          • 55367
          • 55370
          • 55371
          • 55372
          • 55374
          • 55375
          • 55376
          • 55377
          • 55378
          • 55381
          • 55382
          • 55384
          • 55385
          • 55386
          • 55387
          • 55388
          • 55389
          • 55390
          • 55391
          • 55392
          • 55395
          • 55396
          • 55398
          • 55411
          • 55473
          • 55550
          • 55554
          • 55561
          • 55570
          • 55572
          • 55575
          • 55595
          • 55601
          • 55602
          • 55603
          • 55604
          • 55605
          • 55606
          • 55607
          • 55609
          • 55612
          • 55613
          • 55614
          • 55615
          • 55616
          • 55701
          • 55702
          • 55703
          • 55704
          • 55705
          • 55706
          • 55707
          • 55708
          • 55709
          • 55710
          • 55711
          • 55712
          • 55713
          • 55716
          • 55717
          • 55718
          • 55719
          • 55720
          • 55721
          • 55722
          • 55723
          • 55724
          • 55725
          • 55726
          • 55730
          • 55731
          • 55732
          • 55733
          • 55734
          • 55735
          • 55736
          • 55738
          • 55741
          • 55742
          • 55746
          • 55748
          • 55749
          • 55750
          • 55751
          • 55752
          • 55753
          • 55756
          • 55757
          • 55758
          • 55760
          • 55763
          • 55764
          • 55765
          • 55766
          • 55767
          • 55768
          • 55769
          • 55771
          • 55772
          • 55775
          • 55777
          • 55779
          • 55780
          • 55781
          • 55782
          • 55783
          • 55784
          • 55785
          • 55786
          • 55787
          • 55790
          • 55791
          • 55793
          • 55795
          • 55796
          • 55798
          • 55901
          • 55909
          • 55910
          • 55912
          • 55917
          • 55918
          • 55919
          • 55920
          • 55921
          • 55922
          • 55923
          • 55924
          • 55925
          • 55926
          • 55927
          • 55929
          • 55931
          • 55932
          • 55933
          • 55934
          • 55935
          • 55936
          • 55939
          • 55940
          • 55941
          • 55942
          • 55943
          • 55944
          • 55945
          • 55946
          • 55947
          • 55949
          • 55950
          • 55951
          • 55952
          • 55953
          • 55954
          • 55955
          • 55956
          • 55957
          • 55959
          • 55960
          • 55961
          • 55962
          • 55963
          • 55964
          • 55965
          • 55967
          • 55968
          • 55969
          • 55970
          • 55971
          • 55972
          • 55973
          • 55974
          • 55975
          • 55976
          • 55977
          • 55979
          • 55981
          • 55982
          • 55983
          • 55985
          • 55987
          • 55988
          • 55990
          • 55991
          • 55992
          • 56006
          • 56007
          • 56009
          • 56010
          • 56011
          • 56013
          • 56014
          • 56016
          • 56017
          • 56019
          • 56020
          • 56021
          • 56022
          • 56023
          • 56024
          • 56025
          • 56026
          • 56027
          • 56028
          • 56029
          • 56030
          • 56031
          • 56032
          • 56033
          • 56034
          • 56035
          • 56036
          • 56037
          • 56039
          • 56041
          • 56042
          • 56043
          • 56044
          • 56045
          • 56046
          • 56047
          • 56048
          • 56050
          • 56051
          • 56052
          • 56054
          • 56055
          • 56056
          • 56057
          • 56058
          • 56060
          • 56062
          • 56063
          • 56065
          • 56068
          • 56069
          • 56071
          • 56072
          • 56073
          • 56074
          • 56075
          • 56078
          • 56080
          • 56081
          • 56082
          • 56083
          • 56085
          • 56087
          • 56088
          • 56089
          • 56090
          • 56091
          • 56093
          • 56096
          • 56097
          • 56098
          • 56101
          • 56110
          • 56111
          • 56113
          • 56114
          • 56115
          • 56116
          • 56117
          • 56118
          • 56119
          • 56120
          • 56121
          • 56122
          • 56123
          • 56125
          • 56127
          • 56128
          • 56129
          • 56131
          • 56132
          • 56134
          • 56136
          • 56137
          • 56138
          • 56139
          • 56140
          • 56141
          • 56142
          • 56143
          • 56144
          • 56145
          • 56146
          • 56147
          • 56149
          • 56150
          • 56151
          • 56152
          • 56153
          • 56155
          • 56156
          • 56157
          • 56158
          • 56159
          • 56160
          • 56161
          • 56162
          • 56164
          • 56165
          • 56166
          • 56167
          • 56168
          • 56169
          • 56170
          • 56171
          • 56173
          • 56174
          • 56175
          • 56176
          • 56178
          • 56180
          • 56181
          • 56183
          • 56185
          • 56186
          • 56187
          • 56201
          • 56207
          • 56208
          • 56209
          • 56210
          • 56211
          • 56212
          • 56214
          • 56215
          • 56216
          • 56218
          • 56219
          • 56220
          • 56221
          • 56222
          • 56223
          • 56224
          • 56225
          • 56226
          • 56227
          • 56228
          • 56229
          • 56230
          • 56231
          • 56232
          • 56235
          • 56236
          • 56237
          • 56239
          • 56240
          • 56241
          • 56243
          • 56244
          • 56245
          • 56248
          • 56249
          • 56251
          • 56252
          • 56253
          • 56255
          • 56256
          • 56257
          • 56258
          • 56260
          • 56262
          • 56263
          • 56264
          • 56265
          • 56266
          • 56267
          • 56270
          • 56271
          • 56273
          • 56274
          • 56276
          • 56277
          • 56278
          • 56279
          • 56280
          • 56281
          • 56282
          • 56283
          • 56284
          • 56285
          • 56287
          • 56288
          • 56289
          • 56291
          • 56292
          • 56293
          • 56294
          • 56295
          • 56296
          • 56297
          • 56301
          • 56307
          • 56308
          • 56309
          • 56310
          • 56311
          • 56312
          • 56313
          • 56314
          • 56315
          • 56316
          • 56317
          • 56318
          • 56319
          • 56320
          • 56321
          • 56323
          • 56324
          • 56325
          • 56326
          • 56327
          • 56328
          • 56329
          • 56330
          • 56331
          • 56332
          • 56333
          • 56334
          • 56335
          • 56336
          • 56338
          • 56339
          • 56340
          • 56341
          • 56342
          • 56343
          • 56344
          • 56345
          • 56347
          • 56349
          • 56350
          • 56352
          • 56353
          • 56354
          • 56355
          • 56356
          • 56358
          • 56359
          • 56360
          • 56361
          • 56362
          • 56363
          • 56364
          • 56367
          • 56368
          • 56369
          • 56371
          • 56373
          • 56374
          • 56375
          • 56376
          • 56377
          • 56378
          • 56379
          • 56381
          • 56382
          • 56384
          • 56385
          • 56386
          • 56387
          • 56389
          • 56401
          • 56425
          • 56430
          • 56431
          • 56433
          • 56434
          • 56435
          • 56436
          • 56437
          • 56438
          • 56440
          • 56441
          • 56442
          • 56443
          • 56444
          • 56446
          • 56447
          • 56448
          • 56449
          • 56450
          • 56452
          • 56453
          • 56455
          • 56456
          • 56458
          • 56459
          • 56461
          • 56464
          • 56465
          • 56466
          • 56467
          • 56468
          • 56469
          • 56470
          • 56472
          • 56473
          • 56474
          • 56475
          • 56477
          • 56478
          • 56479
          • 56481
          • 56482
          • 56484
          • 56501
          • 56510
          • 56511
          • 56514
          • 56515
          • 56516
          • 56517
          • 56518
          • 56519
          • 56520
          • 56521
          • 56522
          • 56523
          • 56524
          • 56525
          • 56527
          • 56528
          • 56529
          • 56531
          • 56533
          • 56534
          • 56535
          • 56536
          • 56537
          • 56540
          • 56541
          • 56542
          • 56543
          • 56544
          • 56545
          • 56546
          • 56547
          • 56548
          • 56549
          • 56550
          • 56551
          • 56552
          • 56553
          • 56554
          • 56556
          • 56557
          • 56560
          • 56565
          • 56566
          • 56567
          • 56568
          • 56569
          • 56570
          • 56571
          • 56572
          • 56573
          • 56574
          • 56575
          • 56576
          • 56577
          • 56578
          • 56579
          • 56580
          • 56581
          • 56583
          • 56584
          • 56585
          • 56586
          • 56587
          • 56588
          • 56589
          • 56590
          • 56591
          • 56592
          • 56593
          • 56594
          • 56601
          • 56621
          • 56623
          • 56626
          • 56627
          • 56628
          • 56629
          • 56630
          • 56631
          • 56633
          • 56634
          • 56636
          • 56637
          • 56639
          • 56641
          • 56644
          • 56646
          • 56647
          • 56649
          • 56650
          • 56651
          • 56652
          • 56653
          • 56654
          • 56655
          • 56657
          • 56658
          • 56659
          • 56660
          • 56661
          • 56662
          • 56663
          • 56666
          • 56667
          • 56668
          • 56669
          • 56670
          • 56671
          • 56672
          • 56673
          • 56676
          • 56678
          • 56679
          • 56680
          • 56681
          • 56682
          • 56683
          • 56684
          • 56685
          • 56686
          • 56688
          • 56701
          • 56710
          • 56711
          • 56713
          • 56714
          • 56715
          • 56716
          • 56720
          • 56721
          • 56722
          • 56723
          • 56724
          • 56725
          • 56726
          • 56727
          • 56728
          • 56729
          • 56731
          • 56732
          • 56733
          • 56734
          • 56735
          • 56736
          • 56737
          • 56738
          • 56740
          • 56741
          • 56742
          • 56744
          • 56748
          • 56750
          • 56751
          • 56754
          • 56755
          • 56756
          • 56757
          • 56758
          • 56759
          • 56760
          • 56761
          • 56762
          • 56763
          • 58001
          • 58002
          • 58004
          • 58005
          • 58006
          • 58007
          • 58008
          • 58009
          • 58012
          • 58013
          • 58015
          • 58016
          • 58017
          • 58018
          • 58021
          • 58027
          • 58029
          • 58030
          • 58031
          • 58032
          • 58033
          • 58035
          • 58036
          • 58038
          • 58040
          • 58041
          • 58043
          • 58045
          • 58047
          • 58048
          • 58049
          • 58051
          • 58053
          • 58054
          • 58057
          • 58058
          • 58060
          • 58061
          • 58062
          • 58063
          • 58064
          • 58065
          • 58067
          • 58068
          • 58069
          • 58071
          • 58072
          • 58074
          • 58077
          • 58078
          • 58079
          • 58081
          • 58102
          • 58201
          • 58204
          • 58212
          • 58214
          • 58216
          • 58218
          • 58220
          • 58222
          • 58223
          • 58224
          • 58225
          • 58227
          • 58228
          • 58229
          • 58230
          • 58231
          • 58233
          • 58235
          • 58236
          • 58237
          • 58238
          • 58239
          • 58240
          • 58241
          • 58243
          • 58249
          • 58250
          • 58251
          • 58254
          • 58255
          • 58256
          • 58257
          • 58258
          • 58259
          • 58260
          • 58261
          • 58262
          • 58265
          • 58266
          • 58267
          • 58269
          • 58270
          • 58271
          • 58272
          • 58273
          • 58274
          • 58275
          • 58276
          • 58277
          • 58278
          • 58281
          • 58282
          • 58301
          • 58310
          • 58311
          • 58313
          • 58316
          • 58317
          • 58318
          • 58321
          • 58323
          • 58324
          • 58325
          • 58327
          • 58329
          • 58330
          • 58331
          • 58332
          • 58335
          • 58338
          • 58339
          • 58341
          • 58343
          • 58344
          • 58345
          • 58346
          • 58348
          • 58351
          • 58352
          • 58353
          • 58355
          • 58356
          • 58357
          • 58361
          • 58362
          • 58363
          • 58365
          • 58366
          • 58367
          • 58368
          • 58369
          • 58372
          • 58374
          • 58377
          • 58379
          • 58380
          • 58381
          • 58384
          • 58385
          • 58386
          • 58401
          • 58413
          • 58415
          • 58416
          • 58418
          • 58420
          • 58421
          • 58422
          • 58423
          • 58425
          • 58426
          • 58429
          • 58430
          • 58431
          • 58433
          • 58438
          • 58440
          • 58441
          • 58442
          • 58443
          • 58444
          • 58445
          • 58448
          • 58451
          • 58452
          • 58454
          • 58455
          • 58456
          • 58460
          • 58461
          • 58463
          • 58464
          • 58466
          • 58467
          • 58472
          • 58474
          • 58475
          • 58476
          • 58477
          • 58478
          • 58481
          • 58482
          • 58483
          • 58484
          • 58486
          • 58487
          • 58488
          • 58490
          • 58492
          • 58494
          • 58495
          • 58496
          • 58497
          • 58501
          • 58520
          • 58521
          • 58523
          • 58524
          • 58528
          • 58529
          • 58530
          • 58531
          • 58532
          • 58535
          • 58538
          • 58541
          • 58542
          • 58544
          • 58545
          • 58549
          • 58552
          • 58554
          • 58558
          • 58559
          • 58560
          • 58561
          • 58562
          • 58563
          • 58564
          • 58565
          • 58568
          • 58569
          • 58570
          • 58571
          • 58572
          • 58573
          • 58575
          • 58577
          • 58580
          • 58581
          • 58601
          • 58620
          • 58621
          • 58622
          • 58623
          • 58625
          • 58626
          • 58627
          • 58630
          • 58631
          • 58632
          • 58634
          • 58636
          • 58638
          • 58639
          • 58640
          • 58641
          • 58642
          • 58643
          • 58645
          • 58646
          • 58647
          • 58649
          • 58650
          • 58651
          • 58652
          • 58653
          • 58654
          • 58655
          • 58656
          • 58701
          • 58704
          • 58710
          • 58711
          • 58712
          • 58713
          • 58718
          • 58721
          • 58722
          • 58723
          • 58725
          • 58727
          • 58731
          • 58733
          • 58734
          • 58735
          • 58736
          • 58737
          • 58740
          • 58741
          • 58744
          • 58746
          • 58748
          • 58750
          • 58752
          • 58756
          • 58757
          • 58758
          • 58760
          • 58761
          • 58762
          • 58763
          • 58765
          • 58768
          • 58769
          • 58770
          • 58771
          • 58772
          • 58773
          • 58775
          • 58776
          • 58778
          • 58779
          • 58782
          • 58783
          • 58784
          • 58785
          • 58787
          • 58788
          • 58789
          • 58790
          • 58792
          • 58793
          • 58795
          • 58803
          • 58830
          • 58831
          • 58833
          • 58835
          • 58838
          • 58843
          • 58844
          • 58845
          • 58847
          • 58849
          • 58852
          • 58853
          • 58854
          • 58856

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.