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          Business Profile

          Marketing Consultant

          Sunrise Marketing Promotions, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Marketing Consultant.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/24/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I purchased a spa package from ***** ******* the Vice President for a local ******* ********** that they were promoting. I specifically was told that the Macon office closest to our office offered all of the services and was open during the week. We attempted to book our appointment immediately however there was no answer. I then went to call the Macon office to find out that they are only open on Wednesdays and of the 6 items that are offered in the package only 1 of them is available in Macon, for the other 5 I would have to drive over a 1/2 hour to their other location that is only open while I am at work. I bought two of these packages under the understanding that the Macon office was open daily and that all 6 services were available there. This is flagrant misrepresentation. When I contacted the ****** they gave me ****** number saying that is who I need to contact to get my money back from as they received no money from those packages being sold. This whole thing stinks and I want my $130 back.

            Business response

            03/03/2023

            We have reached out to *** ****** to offer her a refund and we have not heard back yet.
            We are in a legal binding contract with ****** ******, owner of ******* **********, that she would honor all certificates sold for each location.  I have also reached out to her and her husband to fix this situation.
            If you need more information please let me know.
            Thanks,
            **** ******* - owner

            Customer response

            03/06/2023

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
            Better Business Bureau:
            I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I was awarded a refund. 
            Regards,
            ******* ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Contact Information

          2900 NE Brooktree Ln Ste 100

          Gladstone, MO 64119

          (816) 205-6129

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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