Exercise Programs
Fitness ConnectionFind BBB Accredited Businesses in Exercise Programs.
About
About This Business
This company provides fitness center services, including personal training, exercise programs, and physical fitness programs. Basketball (varies by club) Health Club Access, Child Watch, Aerobic Classes, Spin Classes, Sauna, Locker Rooms, Pool/Spa (Varies by Club).
Refund/Exchange Policy:
All retail sales (Concessions, clothes, accessories) are final. All product sales are final.
Business Details
- BBB File Opened:
- 4/17/2009
- Business Started:
- 10/1/2007
- Business Started Locally:
- 7/1/1997
- Business Incorporated:
- 1/27/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Titan Fitness LLC
- Titan Fitness NC-Charlotte, LLC
- Business Management:
- Mr. Phil Howard, CEO
- Number of Employees:
- 450
Additional Contact Information
- Principal Contacts
- Mr. Phil Howard, CEO
- Customer Contacts
- Mr. Phil Howard, CEO
- Fax numbers
- Primary Fax: (704) 494-7037
Additional Information
- Refund and Exchange Policy
Cancellations and Freeze requirements:
Member must provide a 30-day notice and it needs to be received 30 days prior to the member's next billing date which in most cases is the 1st of the month
Some of our service agreements have an obligation period where members must commit to the service relationship for more than 30 days; please see your agreement for more information.
Please note if your Annual Fee falls within your 30-day notice it will be drafted along with your last month.
Cancellations and Freezes can be submitted through the following 3 ways:* You can cancel or freeze in person by visiting a Fitness Connection location.
* In writing through USPS. We recommend certified mail in case letter gets misplaced or lost.
Texas and Nevada
PO Box 680768 Houston TX 77268
North Carolina
16969 Texas Ave Ste 500Webster TX 77598
* You can also cancel or freeze by calling 1-800-922-7898.
Medical/Military Freezes must be accompanied with proof (i.e. Doctor’s note which needs to state a specific time frame for freeze and/or military orders)
Late Fees
Late fees are assessed for any past due invoices. It is your responsibility to provide Fitness Connection with current billing information at least 2 weeks prior to your billing date.
If you have questions about your account, you can either request to speak to a manager at your facility or call/email the appropriate location listed on the "Contact Us" page of our website.
Refund and Exchange Policy
All Retail Sales (Concessions, clothes, accessories) are final
All Product sales are final
Membership Policies
http://fitnessconnection.com/member-policies/
- Business Categories
- Exercise Programs
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.