Roadside Assistance
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Complaint Details
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Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1. Timeline of Events: Accident Date: Accident occurred on 8/10. First Contact with AAA: I had to reach out on 8/20, as AAA didn’t contact me. Offer Received: Lowball evaluation received on 9/5. 2. Communication Issues: Handling of Inquiries: Numerous calls were needed to get information. Key Contacts: Tifanni M. : ###-###-#### Kimberly: ###-###-#### Jessica J-M: ###-###-#### 3. Deceptive Tactics: **** ******: Initially told I had to release my car to their ****. Once I mentioned consulting a lawyer, they allowed an adjustor to come to my ****, an option never initially given. Rental Car: I wasn’t told about a rental until I asked directly. 4. Rental Car: Rental Period: Rental ended on 9/9, four days after their offer. Coverage: AAA refused to extend the rental, not allowing me enough time to plan for not having a car. 5. Low Offer: Initial Offer: Under $7,000 via ***, known to favor insurance companies and currently in litigation. Receipts: I provided receipts for all maintenance and modifications, but AAA only considered recent maintenance, ignoring parts with long lifespans. 6. Personal Hardships: Daily Life Impact: The loss of the car and rental has affected my ability to travel and lead a normal life I had before the accident, leading to anxiety and the need to rely on others for rides. 7. Desired Resolution: Request: Seeking $15,000, which covers the value of the car and the $15,000 spent on maintenance, excluding modifications and restorations. The car was nearly new with the parts installed.
Business response
09/13/2024
I write in reply to this concern. Individual would need to contact their home club. AAA MidAtlantic.Customer response
09/14/2024
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as
Dear BBB,
I appreciate the opportunity to engage in the complaint process and would like to maintain a professional and productive dialogue. However, I am disappointed by AAA's response, which inaccurately suggests that I need to contact my "home club" (AAA MidAtlantic). To clarify, I am not a AAA member, nor is this complaint related to membership. This issue pertains to an auto insurance claim against AAA Insurance, which insures the party who was at fault in an accident involving my vehicle.
Claim Number: ****-**-****
AAA’s response fails to address the substance of my complaint, which involves the inadequate handling of my claim and the financial and emotional stress this has caused. The response is dismissive and does not reflect the seriousness of the matter.
I respectfully request that this complaint be forwarded to the correct department within AAA Insurance, as this is an insurance-related dispute, not a membership concern. I also request that my adjustor and all relevant personnel be made aware that I have filed a complaint through the BBB.
I expect a thorough and considerate response from AAA Insurance addressing the specific issues outlined in my original complaint.
Thank you for your attention to this matter, and I look forward to a more appropriate response from AAA.Regards,
*******
Business response
09/25/2024
AAA Northeast does not have a record of this individual being insured with our club. We have forwarded this to AAA Mid Atlantic.
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