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Business Profile

Hotels

Wyndham Hotel

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type
  • Complaint Type:
    Product Issues
    Status:
    Answered
    I have filed a complaint with BBB of ** for Payment to be refunded by Wyndham at ********* ** location with no resolution and it has been over 30 days. I am now filing a complaint with corporate office for this location. I stayed.at this hotel on September 9th 2023,I choose this hotel because it was pet friendly upon arriving was not asked for pet fee and was charged on my card $50 , And i also had complaint's about the suspicions activity going on in their parking lot people not staying there were getting out of their car going into the ***** behind hotel it was very scary i let the front desk know about it I called the hotel 5 times about this matter, and i also called their customer care in ********** 4 times I got a email stating a case #******** and they put it my daughter name **** because she has members card then i got email stating they are sorry its under review and want to give my ***** points on her card and that's all i have heard on this is matter for October 16 , 2023. I did not sign any agreement for a pet fee to be charged to my account and when I called anonymously to the hotel after speaking with the hotel about the charge that occured. I was told a pet fee was only $30. I feel with all complaints that I made to get this issue resolved with the hotel prior to filing BBB complaints I would now like to see a full refund for my stay since this has now costed me time and energy to hopefully resolve this matter.

    Business response

    11/20/2023

    Concern# ********
    BBB Case# ********

    Hello,

    I hope this finds you well.


    Please accept our apology if the level of service you received on this occasion fell short. We take all guest feedback incredibly seriously, hence why your complaint has been escalated to our Field Operations team who, I can assure you we will use your feedback constructively to enhance any possible area of our guest experience.


    Baymont by Wyndham located in Warrenton, is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. If your desired resolution is that of a monetary one, you will have to work with that property directly to obtain that. Although I understand your disappoint and frustration, we do not have the ability to influence the property to issue a refund.

    As a gesture of goodwill, we would like to offer you ****** Wyndham Reward points -enough for one complimentary night stay at any of our tier 2 properties.  If you have yet to enroll in Wyndham Rewards,you can do so here:

    ******************************************************************************************

    Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.


    Kind regards,

    ******
    Liaison,Customer Care
    *********************** & Resorts. Inc.

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