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          Business Profile

          Cyber Security

          ID Secure

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cyber Security.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The ID Secure business charged my account $18.90 monthly for the service of protection against identity theft. I have paid them for over a year. The bill is paid monthly on the 20th of every month. I just had an incident of my information being stolen through PayPal. I tried to contact ID Secure to let them know and the were closed on Sunday and so I called them today of Tuesday since Monday was a holiday. They told me that my account had been closed by me via voice mail which is not true, The customer service guy was rude and told me I no longer had coverage. I said let me hear the voice mail to see if it was me. He said he would have his supervisor call me back in 10 minutes. This is false advertising, when they say they will help you if your identity is stolen and the minute that it is they cancel your account and do not do what the advertise to do.

          • Initial Complaint

            10/17/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            This business has been taking $18.90 a month out of my account without my authorization. When I try to call their 24 hour contact number, it doesn't even ring. I have never heard of this company and never authorized them to take anything out of my account. After researching, I have found that this has happened to many other people. Same company, same amount.

          • Initial Complaint

            04/11/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I just saw the charge on my credit u ion statement, my card statement, and my rocket money app, I don't remember subscribing. I tried to cancel, never receive a confirmation email or text, I need this charge gone, I don't need or want it. The cost is $18.90

          • Initial Complaint

            03/14/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            At no time was this service agreed to. I called into a separate business for legal advice in/around September 2023 and was told I was paying for that service. I called approximately two weeks later to cancel that service and was told I would no longer be charged. I called in again in/around November 2023 and was once again told I had successfully cancelled the service that I never signed up for. When I check my bank statement today 4.14.24, I’m still being charged $18.90/mo. I have just called yet again to cancel and spoke with “John”, he has once AGAIN confirmed cancellation of the service with a cancellation number of *******. I do not have faith that it is in fact cancelled.

          • Initial Complaint

            01/29/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I contacted a legal referral service. I was not satisfied and canceled the next day. I viewed my bank statement and see a charge from this company I knew nothing about. I contacted them only to be told too bad the other company signed me up for their services and I did not cancel this company therefore they can not issue a refund. How do I cancel a service I didn’t know I was signed up for. I’m putting in a complaint for both companies EVERYWHERE I can and contacting the police.

          • Initial Complaint

            01/26/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            They just removed money out of my debit card from credit karma and I just called and the person had told me it is not refundable I need my money asap now I have my lawyer to take this matter

          • Initial Complaint

            01/15/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            They are withdrawing $19.00 a month no idea who they are

          • Initial Complaint

            12/24/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Did not authorized them to charge my card every month. Cancellation letter of their ****** subscription of "smoke and mirrors" was send at the end of August the same month. Keep continue charging my account until I activated new debit card under different business name. All in all I'm out $99.30$ out my account when I need it the most for some ********. Merry Christmas to those pieces of ****. Taking advantage and only.

          • Initial Complaint

            08/03/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            USA legal Resource said you were a free service which I do remember them mentioning. I did not call you or authorize you to charge my account. I need $2.90 and $18.90 refunded!!!! You never spoke to me. I never authorized you to charge my acvount. I think you are scammers in cahoots with USA legal resource Which is also a scam company that said they had attorneys and they don't they just give you a list of the current attorneys to call and have me try to get a free consultation. That li you can get a list on your own by just looking up on Google and starting to call all the attorneys to see who will give you a free consultation.

          • Initial Complaint

            07/18/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I don't know what this is. They keep trying to take money from me

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          123 W Nye Ln Ste 129

          Carson City, NV 89706-0838

          Visit Website
          (800) 964-4571

          Customer Complaints Summary

          13 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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