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          Business Profile

          Novelties

          Poker Face

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Novelties.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This game really should be shut down it's a fraud and scam ,worst one I've seen I been playing poker over 25 years in real life and poker games but this one if u spend your hard earned money they will guaranteed fraud u and steal your money every time everybody I talk to on here says the exact same thing everything u buy chips they make 100% sure u loose but they give u almost the best hand where like there is only 1 card in the whole deck that can beat your hand and everytime not half everytime it comes out last card and u loose I done spent around 4700 dollars on this fraudulent game and never ever in history have this kind of stuff happens everytime its impossible for this stuff to happen everytime u spend money cheaters can't even do that good and everyone else that I've spoke with about this said it has happen to them every single person it was about 40plus people it's no coincidence or bad luck it's straight up scamming they should not be able to keep doing this there is no telling how many 100's of 1000's of dollars they done scammed off hard working people , I'm telling u it's so bad that I can almost tell u what cards are going to come out if I'm betting alot I can call it and it happens every single time and I'm no magician, it's just very every bad fraudulent scamming in a bs legal way I guess but it's 1000% scamming ,I really they they should have to pay back all that money they stole and not only that it misses up your everything because u get really angry and then everything goes bad I know 2 people that lost there job because of this game getting scammed and mad at work and yell and get fired and this owner think he is untouchable this is not very American like it's the ex,act same as people scamming at gas stations or stealing credit card Info they just do it like this to make it look like there not reaking the law but I'm telling u they are as much a criminal as any other thief just think there above u guys and law and sit back and laugh

            Business response

            09/03/2024

            I am sorry about this, but we are a souvenir store here in ********* and have nothing to do with online gaming or poker.  We get a lot of phones call as well, but we have nothing to do with with company you are working with

            Business response

            09/03/2024

            I am sorry about this, but we are a souvenir store here in ********* and have nothing to do with online gaming or poker.  We get a lot of phones call as well, but we have nothing to do with with company you are working with

          • Initial Complaint

            10/27/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Ive been playing poker face for 3 years i have spent thousands of dollars and every single time i get a good hand or alot of chips i lose it all Im one hand every single time..: this game just stole $100 dollars from me in the matter of 5 mins. I bought it got a greys hand somehow lost the whole pot on the river bought in again lost it on the first hand again then bought in again for ********* additional chips and lost that on the first hand as well. THEN i bought in again for and had over $1.7 *********** chips and me and the opponent go all in and i hahe AAs and he flips a flush..: you think thats a coincidence to happen back to back 3 times in a Row?? The system has an algorithm that know when you are frustrated and reels you in to buy more chips to people that are gamblers and lose all their money.. this guys is a total scam and they need to be shut down !!!! I want my goddam money back i have video proof showing these things.

            Business response

            10/27/2022

            We do not do any on line betting or poker playing, we have retail on the ************** and we sell Poker and sports memorabilia and we customize the memorabilia, we are not affiliated with the service that this customer experienced.

            We are called ********************** and have five locations in ********* and do nothing on line other than our website.

            Sorry we could not be of assistance in this matter.  Our phone number is ************ incase you wish to contact us.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          738 Pilot Rd

          Las Vegas, NV 89119-4416

          Get Directions
          (702) 778-4661

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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