Auto Transportation
V2 Logistics Corp.Find BBB Accredited Businesses in Auto Transportation.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files had indicated a pattern of complaints concerning customer service and delivery practices of Roadrunner Auto Transport. Numerous consumers informed BBB that they paid the business to transport their car from one location to another but did not receive the vehicle within the promised date. Many consumers claimed that they were unable to track their car’s transport on the company’s website and that they encountered a lot of difficulty in getting information from the company about an updated delivery date. Several consumers reported damages made to the car during the vehicle’s transport. A few consumers allegedly disputed the company’s charges with their credit card company, but even after that was settled in their favor, they said the company was still trying to collect the money from them.
As of January 2025, consumers are still reporting persistent concerns to BBB about fulfillment/delivery services, billing and customer service of V2 Logistics and its subsidiaries. Numerous consumers are telling BBB about issues that arise after they paid the business to transport their car from one location to another. Various customers allege that either they did not receive the vehicle within the promised date or no one showed up pick up the vehicle at the arranged time. Some customers say they experience difficulty in getting information from the company representatives about an updated delivery or pick-up date while others claim that they are unable to track their vehicles during transit on the company’s website. A few consumers contend that the amount charged for the transport service is much higher than the original quote they were given by company reps, and several consumers reported when they seek reimbursement for damages which supposedly happened to their cars during the transport process, V2 Logistics and its subsidiaries are unresponsive or uncooperative in resolving their issues.
Service Area
- NY
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