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Government Actions
WV AG Reaches Multimillion-Dollar Settlement with Altice Following Years-long Investigation
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On Jan. 10, 2025, the West Virginia Attorney General announced that the office has reached a multi-million dollar settlement with Altice USA to resolve thousands of consumer complaints about the company’s quality of service in the state.
The Attorney General’s Office has been investigating Altice—which operates through several subsidiaries in West Virginia under the former Suddenlink and current Optimum brands—with regard to its internet services sold to West Virginia consumers and related customer care issues including billing and technician visits among many others, since 2021. Since 2021, the company has invested more than $75 million in West Virginia internet infrastructure upgrades.
Since initiating the investigation, Altice has already or will agree to invest in total the amount of $119.5 million to West Virginia to resolve the AG’s investigation without litigation, including upcoming funding/payments:
-$40 million in investments for 2025-2027
-$4 million in consumer credits
-$500,000 payment to the state
-Altice will complete the infrastructure upgrades and build out by the end of December 2027.
-If Altice does not complete the upgrade project by the end of December 2027, it faces fines up to an additional $40 million.
The company entered into an Assurance of Voluntary Compliance with the state on Friday without admitting that any of its prior practices violated West Virginia’s Consumer Credit and Protection Act.
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