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In August 2019, after an increase in reports to BBB of Metro NY regarding upfront charges and failure to deliver products, BBB of Metro NY began looking into consumer allegations against online Retailer, BigStone Mall.
This company claims to be operating at an address in Westchester County: 1 Radisson Plaza, Suite 800 New Rochelle, NY 10801. This may be a virtual address/mail drop for the company. BBB found no record for BigStone Mall with the New York Department of State's Division of Corporations. The domain for the business was privately registered for one year on May 2, 2019.
BBB of Metro NY has made several attempts to contact BigStone Mall to obtain information about its business practices, principals, physical location, and to correct website advertising issues, but the company never responded to BBB's inquiries. BBB could not locate a working telephone number for this firm.
In complaints and BBB Scam Tracker? reports, consumers tell BBB that after buying merchandise on the BigStone Mall website, they are charged immediately by the company. However, after several weeks or even months, they still haven't receive their purchases. Consumers' attempts to reach the company about the status of the orders are reportedly frequently met with a response indicating that their shipment has been lost. Several consumers that got in touch with BigStone Mall representatives claim they were given a fake tracking number, while others allege that these excuses seem a tactic to stall consumers who are seeking refunds. To date, the company has not provided a response to any of the complaints filed with BBB against it.
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