Information and Alerts

Pattern of Complaints

BBB files indicate a pattern of complaints concerning fulfillment and custom service for US Coachways, Inc. Consumers are telling BBB about their experiences after chartering a bus or transport vehicle from this company. Several consumers have complained about the unprofessional conduct of the drivers they were assigned; the concerns range from unsafe driving, inability to correctly navigate to the destination, rudeness and making inappropriate remarks. A number of consumers reported that the charter they arranged for either showed up much later than scheduled, never showed up at all, or was cancelled last-minute, causing the consumers to scramble to make alternate arrangements or have to forgo their scheduled events. A few consumers allege that the vehicles that were sent by U.S. Coachways to their excursion did not match what they had contracted with the company, while others claim the vehicle is in substandard condition, with problems such as broken air-conditioning, litter, and malfunctioning or unsanitary toilet facilities. 

As of August 2024, consumers are still reporting persistent issues with fulfillment of services, billing practices, and customer support for US Coachways Inc. Consumers continue to inform BBB about their experiences after chartering a bus or transport vehicle from the company. Several consumers noted that the vehicle they were provided with experienced mechanical issues which impacted the trip. A number of consumers claim that the charter they arranged for was cancelled by US Coachways, Inc. causing the consumers to struggle to make alternate arrangements or have to forgo their scheduled events. In many cases, consumers say they encounter much difficulty in attempting to get a refund from the company.