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          Business Profile

          Grocery Store

          The Kroger Company

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Grocery Store.

          Visit Website(513) 782-3300

          About

          Important information

          • Additional Info:
            In June 2018 Kroger sold its convenience store division to EG Retail, a British based company. Divisions sold include Kwik Shop, Loaf N Jug, Quick Stop, Tom Thumb and Turkey Hill. Kroger no longer handles complaints for these stores. Please click here to read the BBB Business Profile for EG America, EG Retail.
          • Pending Government Action:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Utah v. Walgreens, Smith's (Kroger), Rite-Aid

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

            On June 28, 2022, the Utah Attorney General's office filed a lawsuit in the Third Judicial District Court in Salt Lake City, Utah alleging that "Smith’s/Kroger failed to report suspicious orders or otherwise control the supply of opioids flowing into Utah. The suit also claims Kroger knew that people were traveling long distances to see prescribers or fill prescriptions; prescriptions were filled for drug “cocktails” known for their misuse potentials, such as oxycodone and benzodiazepine; and customers were receiving multiple prescriptions and paying for them in cash. The suit says Kroger ignored these obvious red flags."

          See all important business information

          Overview

          The Kroger Company

          1014 Vine Street

          Cincinnati, OH 45202

          View Service Area

          Find a Location

          The Kroger Company has 2539 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Kroger Company

              1014 Vine Street Cincinnati, OH 45202

            • Fred Meyer

              7701 Debarr Rd Ste A Anchorage, AK 99504-1894

            • Fred Meyer

              3755 Airport Way Fairbanks, AK 99709-4610

            • The Kroger Company

              8404 S Memorial Pkwy Ste 0 Suite A1 Huntsville, AL 35802-3063

            • Kroger

              14 W Oxmoor Road Birmingham, AL 35209

            Years in Business: 142

            BBB Accreditation & Rating

            The Kroger Company is NOT a BBB Accredited Business.

            To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

            Why choose a BBB Accredited Business?

            BBB Rating

            D-

            Reasons for rating

            • 88 complaint(s) filed against business that were not resolved
            • Failure to respond to 3 complaint(s) filed against business
            How are BBB ratings calculated?

            About This Business

            The Kroger Company in Cincinnati, OH offers groceries and other consumer goods in stores under 24 different trade names in 35 states.

            Business Details

            Local BBB:
            BBB Cincinnati
            BBB File Opened:
            1/1/1949
            Business Started:
            1/1/1883
            Alternate Names:
            Harris Teeter
            Loaf & Jug
            Mariano's
            Topvalco Inc
            Roundy's
            Copps
            Pick 'n Save
            Metro Market
            Mariano's
            Home Chef
            Kroger Company
            Kroger
            Kroger Floral Delivery Ctr
            Ralphs Grocery Store
            City Market
            Kings Soopers
            Dillons
            Smith's Food & Drug Stores
            Fry's Food & Drug Stores
            Quality Food Centers
            Baker's
            Owens
            JayC Food Stores
            Hilander
            Pay Less Super Markets
            Gerbes
            Food4Less
            Foods Co
            Fred Meyer
            Fry's Marketplace
            Smith's Marketplace
            Kroger Marketplace
            Kroger Pharmacy
            QFC
            Baker's Plus
            Related Businesses:
            Fred Meyer Jewelers
            Access Wireless
            Chef's Choice Catering
            Kroger Personal Finance, LLC
            Business Management:
            Mr. J. Michael Schlotman, Executive Vice President/CFO
            Mr. W. Rodney McMullen, Chairman.CEO
            Mr. Paul W. Heldman, Executive VP/Secretary/General Counsel
            Mr. Fred Morganthal, Executive Vice President, Retail Operations
            Mr. Chris Hjelm, Executive Vice President/Chief Information Officer
            Mr. Mike Donnelly, Executive Vice President, Merchandising
            Ms. Sukanya Madlinger, Senior Vice President, Retail Divisions
            Ann Reed, Division President

            Additional Contact Information

            Principal Contacts
            Mr. W. Rodney McMullen, Chairman.CEO
            Fax numbers
            Primary Fax: (513) 782-3359
            Additional Phone Numbers
            Other Phone: (513) 451-7200
            Other Phone: (513) 422-3393
            Other Phone: (513) 381-4013
            Other Phone: (513) 753-1333
            Other Phone: (859) 363-9101
            Other Phone: (513) 367-2100
            Other Phone: (513) 339-6630
            Other Phone: (740) 286-5017
            Other Phone: (513) 793-1693
            Other Phone: (513) 868-1110
            Other Phone: (513) 777-7381
            Other Phone: (513) 475-5775
            Other Phone: (513) 528-6120
            Other Phone: (513) 398-8680
            Other Phone: (740) 574-2171
            Other Phone: (513) 782-3475
            Other Phone: (513) 868-6578
            Other Phone: (859) 431-1607
            Other Phone: (513) 494-1774
            Other Phone: (513) 741-9170
            Other Phone: (859) 525-0391
            Other Phone: (513) 722-2200
            Other Phone: (513) 528-8900
            Other Phone: (513) 887-8464
            Other Phone: (513) 381-3495
            Other Phone: (740) 886-5579
            Other Phone: (937) 655-5727
            Other Phone: (513) 733-4910
            Other Phone: (513) 891-8844
            Other Phone: (513) 759-7820
            Other Phone: (513) 662-5600
            Other Phone: (513) 727-7422
            Other Phone: (513) 728-2700
            Other Phone: (513) 385-1009
            Other Phone: (513) 523-7323
            Other Phone: (513) 353-0850
            Other Phone: (513) 922-8194
            Other Phone: (513) 271-1260
            Other Phone: (513) 598-7520
            Other Phone: (513) 248-1770
            Other Phone: (513) 853-8540
            Other Phone: (513) 932-7870
            Other Phone: (513) 728-8650
            Other Phone: (513) 631-2032
            Other Phone: (513) 771-1801
            Other Phone: (513) 887-8313
            Other Phone: (513) 779-6684
            Other Phone: (513) 683-4001
            Other Phone: (513) 965-3640
            Other Phone: (513) 791-7970
            Other Phone: (513) 481-1210
            Other Phone: (740) 886-7146
            Other Phone: (740) 947-7738
            Other Phone: (513) 762-1578
            Other Phone: (513) 631-7884
            Other Phone: (513) 281-4500
            Other Phone: (513) 244-1760
            Other Phone: (513) 677-9234
            Other Phone: (513) 762-4000
            Other Phone: (513) 860-4844
            Other Phone: (513) 339-6600
            Other Phone: (513) 922-8090
            Other Phone: (514) 759-7820
            Other Phone: (937) 829-2005
            Other Phone: (859) 344-0222
            Other Phone: (513) 860-5169
            Other Phone: (859) 384-7930
            Other Phone: (513) 742-9500
            Other Phone: (513) 244-3600
            Other Phone: (513) 598-7500
            Other Phone: (513) 451-7050
            Other Phone: (513) 574-5044
            Other Phone: (859) 586-4450
            Other Phone: (859) 781-8808
            Other Phone: (513) 782-3328
            Other Phone: (513) 423-7097
            Other Phone: (513) 244-7712
            Other Phone: (513) 793-6451
            Other Phone: (513) 522-3200
            Other Phone: (513) 719-2420
            Other Phone: (513) 752-8479
            Other Phone: (513) 741-9240
            Other Phone: (859) 647-6117
            Other Phone: (937) 655-5700
            Other Phone: (513) 721-7285
            Other Phone: (513) 423-5161
            Other Phone: (740) 354-8621
            Other Phone: (513) 722-7440
            Other Phone: (513) 868-5440
            Other Phone: (513) 728-8630
            Other Phone: (513) 829-2005
            Other Phone: (513) 674-5870
            Other Phone: (513) 247-7740
            Other Phone: (513) 367-2382
            Other Phone: (514) 489-3100
            Other Phone: (859) 655-0700
            Other Phone: (513) 233-4400
            Other Phone: (513) 868-5420
            Other Phone: (740) 384-3900
            Other Phone: (513) 231-7325
            Other Phone: (513) 385-1563
            Other Phone: (513) 677-3820
            Other Phone: (513) 281-6190
            Other Phone: (513) 489-6006
            Other Phone: (859) 372-3460
            Other Phone: (513) 777-4170
            Other Phone: (513) 753-2920
            Other Phone: (859) 817-7760
            Other Phone: (859) 491-4210
            Other Phone: (812) 537-4200
            Other Phone: (513) 353-0860
            Other Phone: (513) 229-5942
            Other Phone: (513) 719-2401
            Other Phone: (513) 229-5900
            Other Phone: (513) 858-8200
            Other Phone: (513) 244-3671
            Other Phone: (859) 372-3480
            Other Phone: (513) 528-1700
            Other Phone: (513) 797-4900
            Other Phone: (513) 523-2201
            Other Phone: (513) 727-7440
            Other Phone: (859) 572-4900
            Other Phone: (937) 444-5005
            Other Phone: (812) 537-5280
            Other Phone: (513) 821-2230
            Other Phone: (513) 681-7650
            Other Phone: (513) 979-1803
            Other Phone: (513) 271-9444
            Other Phone: (513) 574-2810
            Other Phone: (937) 383-0779
            Other Phone: (513) 686-7900
            Other Phone: (513) 697-4800
            Additional Email Addresses
            Complaint: Email this Business
            Social Media

            Additional Information

            Refund and Exchange Policy

            Return defective or unsatisfactory products, packaging and receipt to the nearest Kroger store for a replacement, refund, exchange, adjustment or credit to a Kroger gift card. Some exclusions apply.  Call 1-800-632-6900 for additional details or assistance.

            As of July 2020 Kroger has modified their returns policy due to conditions arising from the COVID 19 pandemic.  The refund policy is Division specific to that location. The information is posted in the stores for the customer. Complete details are available at https://www.kroger.com/i/terms/return-policy.

            Referral Assistance
            Kentucky Pharmacy Board
            2624 Research Park Drive, Suite 203
            Lexington KY 40511
            Phone Number: (859) 246-2820
            Fax Number: (859) 246-2823
            http://pharmacy.ky.gov/
            pharmacy.board@ky.gov
            Ohio State Board of Pharmacy
            77 S High Street Room 1702
            Columbus OH 43215
            Phone Number: (614)466-4143
            Fax Number: (614)752-4836
            https://www.pharmacy.ohio.gov/
            Business Categories
            Grocery Store, Pharmacy, Baker, Photo Finishing

            More Resources

            BBB Reports On: Known Marketplace PracticesOverview of Ratings

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