Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that Shambaugh Cleaning & Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Advertising Review
On December 12, 2022, BBB contacted Shambaugh Cleaning & Water Restoration LLC about its "Satisfaction Guaranteed" claim on its website and other social media.
According to the BBB Code of Advertising, advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
The business responded on 1/31/2023 and stated, "Although our advertising is legal, Shambaugh Restoration has read the BBB code of advertising and agrees to revise our advertising over the next 90 days. There will be some form of “we strive for” or “Our goal is” within the new campaign."
Service Area
- Ashland County, OH
- Crawford County, OH
- Delaware County, OH
- Erie County, OH
- Franklin County, OH
- Hancock County, OH
- Huron County, OH
- Knox County, OH
- Lorain County, OH
- Marion County, OH
- Medina County, OH
- Morrow County, OH
- Richland County, OH
- Sandusky County, OH
- Seneca County, OH
- Stark County, OH
- Summit County, OH
- Wayne County, OH
- Wyandot County, OH
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