We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Used and Rebuilt Auto Parts

          Radiantz

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            11/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            In January of 2024 I bought a Radiantz Full Deckz LED light from Witchdoctors for my 08 Victory Jackpot. It arrived to me around April I believe. After installation on my bike it worked flawlessly for 3mos. that's when some of the LED's started to fail. I contacted Witchdoctors and was told to contact Radiantz directly. Through a email discussion with ***, I was told to send it back for repair. I mailed it out 7/16/24 and it arrived to them about a week later. Since then I have attempted to contact them multiple times through email and phone calls with no luck. I would like to know where my light is in the repair process and how much longer its going to be or some how make it right.

            Business response

            11/13/2024

            a week after i received the package from the customer. My daughter passed away after having a baby 6 week early. our company is a family ran company and our daughter lost was a huge impact on us. I couldnt think straight for months now. 

            Customer response

            11/15/2024

             
            Complaint: 22505893

            I am rejecting this response because: This still doesn't give me a time frame of when my light will be repaired/replaced and sent back to me.

            Sincerely,

            **** ********

          • Initial Complaint

            09/17/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I contacted Radiantz and was told it would be 2 weeks to build an order. I placed an order on 5/21/2024 total was $********* card was charged and i got a confirmation email. as of 6/17/2024 no parts had arrived and no emails. I sent an email asking where my parts were. No Response... Sent another email 7/1/2024. Received an email that they had a fire, and was told they are getting orders out as soon as possible. 7/24/2024 sent another email asking if parts had shipped? I politely asked for a refund. No Response...8/26/2024 sent another email asking for my refund.. No Response ....In between all the emails i had left multiple voice messages. No Response....I just want my refund and move on..

            Business response

            09/17/2024

            we appologize for not being resposive. We are a small faimly business our daughter passed away after having a baby and it put us out of commision for a little bit. We issued the refund to the customer. 

          • Initial Complaint

            08/12/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On June 30, 2024, I ordered a tailight from Radiantz for my Harley-Davidson **** Wide Glide. I received an email order confirmation from the company on 6-30-24 stating that my order is "processing". My credit card was charged $147.48 at that same time. On 7-13-24 I sent an email to Radiantz asking for an update on the order, as I had not heard anything from Radiantz. ... On 8-03-2024, I sent another email to Radiantz, as well as an email to *********************** (the Radiantz manager) as it had now been over a full month since my order was received, and still had heard nothing from Radiantz. I also placed a few phone calls to Radiantz during that month. The calls went to their voice mail every time, and no one from Radiantz has ever called me back. ......I left one last phone message asking for any kind of an update or status of my order on 8-04-24. .... Today is 8-12-24, and I have not received the item, and have not received ANY communication whatsoever from Radiantz aside from the initial order confirmation when they charged my credit card on 6-30-24. My very polite emails and phone calls have ALL been ignored.

            Business response

            09/06/2024

            We had major life changing incidence happen to us the last couple of months. Including our daughter passing away. Its been hard to run the business we are family run business and it has impacted us alot. The refund will be processed

            Business response

            09/06/2024

            We had major life changing incidence happen to us the last couple of months. Including our daughter passing away. Its been hard to run the business we are family run business and it has impacted us alot. The refund will be processed

            Customer response

            09/08/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********,  Radiantz has stated that they will issue a refund. When / if this is done, that will be satisfactory to me.

            Thank you for your assistance in this matter. 

            Sincerely,

            *****************

          • Initial Complaint

            03/04/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Ordered a set of taillights on 3/28/22 (lifetime warranty). The lights ended up being faulty on 2/2/23, I did not have my receipt from my first purchase set of lights back on 3/28/23. Radiantz did not have any info of selling me the lights, I sent them pictures of their faulty product and they refused to cover their product. I paid another $150 to purchase a NEW set again on 2/6/23 and have yet to receive these either! I've contacted them numerous times and the do not return my emails or phone calls. All I'm asking for is a REFUND at this point.

            Business response

            03/15/2023

            Dear Better Business Bureau,
            We are writing in response to a complaint filed on behalf of a customer who claims that they did not receive the product that they ordered from us. We want to assure you that we take all customer complaints very seriously and we have conducted a thorough investigation into this matter.
            We have reviewed our records and can confirm that the customer's order was indeed shipped on April 5th, 2022, as per our standard shipping procedures. We have also checked with our shipping carrier and they have confirmed that the package was successfully delivered on March 3rd, 2023.
            We value the satisfaction of our customers and always strive to provide the best possible customer service. In light of this situation, we are willing to work with the customer to find a satisfactory resolution.
            Please let us know if there is any additional information or documentation that we can provide to help resolve this issue. We appreciate your attention to this matter and your help in ensuring that all of our customers are satisfied with their purchases.
            Sincerely,Radiantz LED Lighting

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          608 Railroad St

          Brookings, OR 97415-9256

          Visit Website
          (541) 469-7462

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.