Moving Companies
NW Relocation IncFind BBB Accredited Businesses in Moving Companies.
Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
On November 13, 2020, Better Business Bureau was alerted to a business operating as N. W. Relocation. The business advertises an address of 2737 NW Nela Street Portland, Oregon 97210 and the business website can be found at, www.bestmovingcompanyportland.com. The business is a broker that assists in providing moving services to consumers who are relocating their personal belongings to a new address. Consumers allege they have had to pay driver’s a significantly higher amount of money than what was agreed to, items are missing or broken, and changes are made to the contract which inconveniences the consumer. Consumers state they have attempted to contact the business to address their concerns, however, the business is unresponsive to their requests for assistance.
On December 03, 2020, BBB spoke with a business representative. Due to the pandemic and government imposed restrictions, N.W. Relocation is working with minimal staffing. They are unable to respond to the consumer complaints as rapidly as they were prior to the pandemic. Steps are being taken to address the concerns reported by their customers.
BBB encourages consumers to visit the Department of Transportation Federal Motor Safety Carrier Administration Protect Your Move website at https://www.fmcsa.dot.gov/protect-your-move. This website offers consumer protection tips as well as an opportunity for consumers to review moving company ratings for a carrier they may consider hiring.
Consumers can file complaints with Better Business Bureau at www.bbb.org as well as with the United States Department of Transportation Federal Motor Safety Carrier Administration (FMCSA) at https://nccdb.fmcsa.dot.gov/nccdb/home.aspx.
Alert
On June 27, 2019, BBB recognized a pattern of complaints from consumers regarding contract issues, customer service, and delivery issues. Consumers allege they contact other moving companies but end up having their move facilitated through Northwest Relocation. The consumers further allege the deliveries are late and the movers demand additional money in excess of the original quote to even open the back door off the truck. Numerous consumers also report damaged or missing items in which they were able to receive payment for.
On June 27, 2019, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Movers are required to give consumers the following information:
• A written estimate
• The “Ready to Move” Brochure (or a web link, if you prefer)
• Information about the mover’s arbitration program
• Written notice about access to the mover’s tariff
• The process for handling claims
• The booklet, “Your Rights and Responsibilities When You Move” (or a web link, if you prefer)
If you feel you have been a victim of fraud by a moving company, moving broker or auto transporter, you can file a complaint with the FMCSA at https://nccdb.fmcsa.dot.gov/NCCDB/Home.aspx or by calling 1-888-DOT-SAFT (1-888-368-7238).
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