Complaints

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7/21/22: dropped off **** Escape because of a problem with the driver's side door and for recalls. **** Motor agreed to pay for a rental while the car was being repaired. The repairs were completed on 3/30/23. During this time, nobody from the dealership reached out to me. I checked on the car periodically: 9/22; 11/22; 12/22; 2/23; and Mid-March finally being told the car was at the body shop. Other times told the door was on back order and it "fell through the cracks. 3/30/23: My wife and I had left town because of an emergency with my elderly father in SC. Received voice messages 3/30 and 3/31 that **** would not cover the rental after 3/31. Was already out of town, 10 hours away at the time. These messages were the only time the dealership contacted me in 8 months. 4/3: informed ******* in Service that I was on the way home from SC and received no notification the car was done until I was out of town and requested the rental be covered until the morning of 4/4. Was told nothing could be done at which time I asked to speak to the service manager, ***************************, who said hed speak to **** and see what he could do. I never heard back and presumed the additional days would be covered until I received email invoice from Enterprise that I had been charged $150 for 5 days rental. I only had the car for 3 full days, 4/1-3 and part of a 4th day. Although told by the dealership they'd return the rental in a timely manner, they did not with it being returned at 5:00 pm, 6 hours after left at the dealership resulting in another days rental. Additionally, during the 8 months the my car was being serviced, an oil change warning light came and the ******** inspection expired, but was never advised by anyone that these services were needed.

  Business response

  04/26/2023

  After reviewing the case it appears ************** is correct, there was apparently a miscommunication with our dealership and **********. I wish ************** would've contacted me regarding this and I would have resolved immediately. I am getting a check processed in the amount of $150.00 to re-imburse ************** for the rental charge. 

  
  

  *****************

  General Manager

  Fred Beans Ford Newtown

• Initial Complaint

  03/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle and warranty from this company on July 14, 2020. The warranty was for 5 years. I sold the vehicle on January 8, 2022. I requested the balance of my warranty from the finance person Brandon L************. January 13, 2022, I filled out all the necessary paperwork and the company that issued the warranty cancelled all my warranties on February 4, 2022. I emailed Brandon over six times from February 4 until today asking where my refund check is. I’ve called Brandon and the finance manager with no reply ever. I’m told Brandon will call me back but he does not. After a warranty is cancelled with the warranty company, Fred Beans is responsible to give me my refund. I don't know what else to do since this company will not have any contact with me regarding this refund. All I want is an answer and my refund.

  Business response

  04/12/2022

  Customer Submitted a Cancellation for a Product they Had Purchased. All information was submitted for the Cancellation the day it was received from the Mcclains. The Cancellation went into processing with the 3^rd party company who provided the contract. Once the Cancellation is sent to the 3^rd warranty company, Fred Beans must wait until the company has fully cancelled the product and sends us the funds for the Cancellation. Once the Funds are Received From them, we then cut a check and mail it to the customer. The cancellation has been processed and check has been delivered to the customer. This issue has been resolved.

  
  

  Thanks,

  Fred Beans Ford of Newtown

  Customer response

  04/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩