Complaints

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased the car in April two days after I got the car the thermostat broke I took back up to get fixed two days later it started over heating again took back up there the fixed the thermostat again then they tell me it’s the head gasket they fix after having it for three months I get back last Saturday and yesterday July 21 it overheated again I took it back up there on the 22nd they are not tryin to fix the problem I don’t want the car I want a new one

  Business response

  07/24/2024

  The customer did not pay for any repairs. The 3 month visit was mostly tied up in approval for teardown, inspectors coming out and overall approval. We were trying to keep his vehicle until last Monday after having it back together the prior Friday so we could do our final test drives to verify that our work was good. The customer insisted on picking his vehicle up and would not let us complete our test drive process. During this entire 3 month process he has had use of our loaner vehicles, again at no cost to him. Today's visit we found a hairline crack in the thermostat housing, which again not being charged to repair. Saying we are not trying to fix the problem is not accurate at all. 

  
  

  Customer response

  07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ****

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In August of 2023, an employee of Budd Baer Mazda, Bruce, offered an unfair market value for my car, $17,000. My car had previously been assessed for damage repair by their affiliated collision center. Unfortunately, my partner handling the claim passed away, and I was not able to recover necessary documentation to proceed with the claim until August. They now will not repair my car until November. I would like to be rid of the car now, but the price they are offering is unethical and is not fair market value. I am upset with their ability to own a business that is run such as this.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I contacted Bud Baer GMC in early June about a vehicle on their website which was not available. I was instead referred to one that was on order. Due to the difficulties of finding new vehicle inventory, I preliminarily worked out a deal on this vehicle (2022 GMC Yukon SLT) that was ordered but not manufactured yet. To be sure that the vehicle was in my price range I was emailed a quote of the vehicle price and my trade in and calculated my payment. All checked out so I put a deposit down, to lock in the vehicle. After 2 months the vehicle arrived and I went to go pick it up and finalize the deal. This is where all the numbers changed from what I had in previous emails, they lowered my trade by $5,000, and it was not due to vehicle condition or miles, I was trading in a 2021 Cadillac with 13k miles. They said it was due to an error. They also increased the price of the new vehicle by $1,500 from what I was originally quoted. No reason given. The final issue was on the payment, which was much higher than what I was calculating. I am an accountant so I know about financing and leases and they could not tell me why their payment was so much different from what I was calculating. I knew it had to be the rate factor on the lease but they would not disclose what rate factor they were using. This was all without even running my credit, which I asked them to do to see if I could possibly get a lower rate factor. After a few discussions and getting nowhere, I told them that with all of this I could not move forward with the deal. This was very discouraging after waiting two months on the vehicle. Just a few minutes after this conversation I sent them a screen shot of my payment calculation and asked them to show me what was different between my calc and theirs and I was told the vehicle was already sold. I was told there were several people in line behind me for this vehicle. Which I think is the real reason they did not stand behind their original quote.

  Business response

  08/16/2022

  file attached

  Customer response

  09/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩