Complaints

• Initial Complaint

  11/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company is sneaky, and the way they do business, shouldn't be allowed. In the attachments I've provided, you can see where she lied about not being able to see damage to a door that was damaged prior to me moving in, I sent them those pictures, and I'm not understanding how she is unable to see it, it's clearly there. And it makes me wonder what else they are charging for unfairly. The paint in the apartment was not bad at all, and I couldn't believe they would charge almost 550 to paint. I didn't want the full security deposit back, I understand the light clean they are charging. And I would even agree to touch up paint and pay half. But to charge me for ****** is outrageous and I feel that I was taken advantage of. I'm an army vet and single mom to a son with autism and can't believe they treat people this way.

  Business response

  12/08/2024

  Ms. ****** moved in on 12/15/23.  The property was freshly painted prior to her occupancy.  Blue Cord Realty has a third party inspector for all inspections so that they are fair and unbiased.  This inspection was provided to the tenant upon move in.  As per the tenant's lease, tenant has 5 days from the date of occupancy to verify the veracity of the document and to submit any discrepancies through the tenant portal so that a record of same is provided to both parties.  Ms. ****** did not submit any pictures or documentation stating or showing that the move in inspection was inaccurate.  

  Ms. ****** move out inspection was conducted on 11/13/24.  She attended the inspection and told the inspector that the damage to the walls were there when she moved in.  Upon investigation and comparison of her move in and move out inspection, this was not the case.  Ms. ****** was charged $541.74 for her part of the painting charges to include walls, trim etc.  

  Blue Cord Realty tries to be fair to all parties involved in a transaction which include the tenant and the owner.  We are in the middle and do not receive any compensation for repairs or remodels to properties.  In this case, the total amount to put the property back into a rentable condition with regard to paint was $1083.48,  Since the tenant has lived there only 11 months, the cost to paint was split between the owner and the tenant although normal wear and tear for two years should be to wipe down or just touch up; not completely repaint which is what had to occur here.

  Ms. ******** other charged was a light clean as the cabinets and a few other things were not cleaned.  This was $75.

  And finally, Ms. ****** did not pay her December rent in full so $50 was also withheld. 

  The cabinet repair was removed as it was determined that the cabinet had been damaged prior to her occupancy.  Ms. ****** did not follow the procedure for a security deposit disposition and filed this complaint prior to sending us a dispute letter.  Once we received the dispute and again repaired the move in to the move out inspection, this charge was removed. 

  All of Blue Cord's policies concerning rent, move in and move outs and security deposits are in writing and the tenant signs the this BEFORE moving into the property.  I am sorry that Ms. ****** thinks we are "sneaky" however, just because you don't like an answer or an outcome is not a reason to file a complaint or slander a business.  Ms. ****** lived in this property for eleven months only and there should have absolutely no wear and tear.  

  Customer response

  12/08/2024

   
  Complaint: 22587870
  
  I am rejecting this response because: You are lying first of all about the December rent, in attachment I have provided,all of December rent was paid in full in October. Second of all,I did provide documentation and pictures disputing the damages and charges. I did everything that you guys asked me to do. If you really go back and compare move in and move out pictures,those cabinets in the inside looked the way they did when I moved into the apartment. Third, the paint on those walls was not bad enough that you had to repaint the entire apartment. I will stand by that until the end, and if that decision isn't up to you,then your "third party contractor" is ripping you off. There is no way possible that much painting needed to be redone. Finally,it's not that I'm unhappy with the outcome,I'm unhappy that you are lying and dishonest,and treating me like I just destroyed that property, because I did not. I'm not slandering your business,I'm telling the truth about what has happened. You're taking advantage of me and the money I put down for a security deposit and it's not right. And even right now I'm being told that your not going to refund the money that is rightly mine until January,after I was told it would be thirty days, January would make it longer than thirty days. People need to know how you guys do business and instead of putting it on a ****** review,I'm doing it the right way and going through the BBB. 
  
  Sincerely,
  
  ****** ******

  Customer response

  12/08/2024

  I've also provided additional screen shots to show they said they would take charges out of the security having to do with rent, which they did. And the paragraph in the other screen shot showing that normal wear and tear was acceptable to them, so by her telling me that there should have been no wear and tear at all is not right. I also provided screen shots of emails of me to communicate with her about all of this. They just don't care to hear anything or to really look into anything. Like she told me "she deals with 50 of these a day" she is just skimming and making an inaccurate determination and moving on to the next one. 

  Business response

  12/10/2024

  Ms. ******* although you have the right to reject a response; that does not negate the facts.  You did, in fact, follow directions except for submitting your discrepancies.  If you had any changes from the move in inspection, that should have been submitted through your Tenant Portal within five days of occupancy. This did not occur. Again, we are in the middle of the tenant and owner and upon looking at the move in inspection vs. the move out inspection; this indeed, needs to be painted. No one accused of destroying the property.  You were charged $541.75 for paint and $75 for a light cleaning. This is for a 2 bedroom/1 bath apartment so that is a telling indicator that you were not overcharged.  And, you are still receiving part of your security deposit back.  Security Deposits are released on day 30 after the security deposit disposition letter has been signed.  You signed your security deposit dispostion form on 11/22/2024 and your security deposit should be mailed to you at the address provided to us on 12/22/2204.  I refuse to go back and forth on lying, slander, taking advantage etc accusations and am going to keep this response professional and courteous.  Pictures and documents don't lie and that is what we go by.  Your security deposit dispostion was signed by you which acknowledges that you are in agreement with the charges.  You had the right to continue to dispute the charges, in which case the security deposit would have been placed with the court and the judge decides.  This did not occur. 

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  09-08-2024 Blue Cord Realty has been purchasing many places that were previous rentals around ***********, **. They purchased the rental that I was in 6 months into my lease term. They conducted a walk through to visually see the condition of the rental which was the same as the move in condition other than personal items. They have charged me for all repairs upon move out including mostly items that were present, and documented upon our move in with the original rental company. I have tried to settle a fair amount with them and have not hear any contact from them. There are also many complaints from multiple former tenants of them doing the same thing. Charging tenants for false or existing items that were not cause by the tenant just so they can modernize and charge more at no cost to them is wrong.

  Business response

  09/26/2024

  We will address each statement individually: Blue Cord Realty does not own this property nor are we "purchasing many places that were previous rentals". Blue Cord Realty is a real estate and property management company; we represent investors and individuals who acquire properties. The walk-through conducted during the purchase transaction is not a move-in inspection nor did the walk-through as purchase show the condition of the property at move-in. We did not charge you for all repairs. Your security deposit disposition letter states there is a balance of $321.00 due. If you were being charged for the full unit turn, you would have been charged an additional $1,795.02. The move-in inspection from the previous management was never provided by them or by you. As the ***** states, management companies are to believe the property was in perfect condition when a tenant moves in unless a move-in inspection is provided. We are unsure what you are referring to when you state you  "tried to settle for a fair amount with them and have not hear any contact from them". Going through the records, it appears only two text messages were received from you on an unmonitored text line. Your security deposit disposition clearly states to email all disputes to a specific email so there is documentation of such. The last two statements are frivolous (and meet classification for defamation as outlined in TCA 45-3-1311): there only a few complaints from tenants about charges and those were all unfounded. We are not charging tenants to "modernize". Again, if we were charging tenants the full price of a unit turn, as you have alleged, you would have been charged an additional $1,795.02. It's also important to note that this text message to the unmonitored line is the ONLY communication our office has received from you prior to this complaint being filed. It was only after this complaint was filed that our office contacted you due to us being confused as no personnel had received an email for your dispute. Since September 24th, 2024, following this complaint, we have asked on three separate occasions for the ORIGINAL dispute email that you are claiming was sent but, as of today, September 26th, 2024, that original email has not been forwarded - we only received an email dated for September 24th. In summary, we received your dispute on 09/24/2024 after this complaint was filed and, we received a copy of your move-in inspection on 09/25/2024 and processing of the dispute began today on 09/26/2024. After asking three times for the original dispute email, that has not been provided. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩