Complaints

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 08/14/2024 I picked up my sons car from Auto connection. They replaced the motor and stated there is a 30 day guarantee for the work and motor. This was needed due to only misfire codes reading. We had to return the car same day as it got stuck as soon as gears were shifted. The car would not power off bit all gear lights were on and stuck in drive. They did fix this issue. We got the car back on 08/15 or 08/16 and then on 08/20 check engine light codes came on again now for Evan system. This has to do with the motor. They are refusing to fix it as the whole motor has a guarantee of 30 days. Caprock credit is who we went through and this is the shop they use. It is not fair to have to pay this much money for work that keeps messing up and they are refusing to fix it but still want the money paid.

  Business response

  08/27/2024

  This complaint is actually not for AUTO CONNECTION, as you can see from her invoice it does not come from Auto Connection.  However, I do have full knowledge of the situation and will respond.  The vehicle was brought in for an engine misfire that was due to low compression in the engine cylinder requiring replacement of the engine.  The repair was done and guaranteed.  The issue she had with the shift knob failure had NOTHING to do with the engine replacement but rather a failure of the electronic shift knob. Because the customer was unhappy and they tried hard to please her and replaced the knob for the customer at NO CHARGE even though it was not the mechanics responsibility to do so!!!  Later she brought the car back with the check engine light on and had an emotional meltdown and tantrum at the shop.  The check engine light was on do to a fault in the emission system. AGAIN THIS HAD NOTHING TO DO WITH THE ENGINE REPAIR!!!!!  And this time do to her attitude we refused to do another free repair for her.  Thank you, ******* ******

  Customer response

  08/30/2024

  I am rejecting this response because: the vehicle is still not fixed. There is still check engine lights on that have to do with the motor. Something is not hooked up, the air condition makes a weird noise now it never did before, car is much louder sounding than before as well

  Business response

  09/03/2024

  The repair performed was for the engine assembly ONLY!  The old engine had low compression and was replaced.  ALL accessories including the A/C system are separate and not included in the repair. The check engine light is EMISSIONS related and also not part of the repair done and so not covered by this repair.  Each one of those systems has to be diagnosed and repaired separately, EVERY repair shop including the manufacturers' dealership service department would diagnose, service and bill each system as a separate repair.  Normally the shop would work with the customer to get these repairs handled but due the conduct of the customer they respectfully refuse to do further work for her. 

  Customer response

  09/06/2024

  I am rejecting this response because: car is still having issues. Air conditioner makes a noise now it never did before, the car is loud now when just driving 

• Initial Complaint

  07/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchase a 2016 Chevy HHR from Auto connections May 23rd 2024 at 3:45 p.m. approximately d 35 days later I called the owner Chelsea because the car will not start I haven't told it down there and fixed it when the reception lady called me and she immediately said that I ran the car out I did not accept come pick it up as I arrived Chelsea informed me that there was low compression cylinder number two and that I would need a new engine that will cost $1500 I explained to him that I had just receiving purchase the car I'm not willing to put 1500 and continue to pay took the car with me and drive home with his white smoke out the tail party I called him over mechanic the next day take $40 for a diagnosis to confirm it was low compression and soon manova his car is a piece of crap and you need to take it back I got sold a car a piece crap explain to Chelsea he is unwilling to be funny my money back for selling me crap car unwind in a new car he keeps saying they're going to look at what they can do that if they stated it's needs a new engine I would like you guys to try to help me get my money back as this was wrong after checking reviews has a history of selling pieces of crap cars and not refunding money back

  Business response

  07/09/2024

  First of all, it is a 2006 Chevy HR not a 2016. It is almost 20 years old. He purchased the vehicle as is we have signed documentation to that effect. He had it for over a month and called and said that he could not get it to start we paid to have it towed to our office and got it running but he had driven it overheating so long that it blew the head gasket. It is 100% his responsibility. We did quote him $1500 to repair the engine. Unlike any other dealer in this city that I know of we also offered to cover half of that repair. So he would only have to pay $750 for a $1500 repair. Obviously, this is not acceptable to him and he did not tell the whole story. His account is now past due and in repossession status. He is responsible for what has happened.

  Business response

  07/09/2024

  I have attached the Buyers Guide signed by the customer

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put down 1500 on a chevy malibu the man told me everything was fine with it the car only ran for a week took it to them to fix when I got the car back the car was not fixed I have proof of messages how they spoke to me and try to put words in my mouth I asked to trade car they say they don't have any when they do and then ask for money back the ignore you

  Business response

  08/01/2023

  The customer has misstated the facts.  First, all vehicles are sold AS-IS, however we have offered to look at repairing the vehicle but the customer refuses to bring the car to our shop for repair.  The customer also has failed to pay her payments.  This customer is just looking to drive the vehicle for free.  We continue to honor our offer to look at the issue she is having with the vehicle at anytime.  I have attached the customer signed buyer guide.  Thank you.

  Customer response

  08/04/2023

  Here is the screenshot that I have told them I will not drive that car with me or my kids in it that they could come get it but they offer a tow truck that I have to pay for when I just dropped 1500 on it a car that I was only Able to drive for 1 week the owner who is the one who sold it to me said nothing was wrong with it I believed him because I explained my situation to him that I needed a car for me and my kids the money I was using was survivor benefits for me and my kids because we recently lost my kids dad but instead he used it to rip me off and put us back where we started without a car not only that a guy came to my house yesterday about the car because auto connection is trying to sale him the note to the car auto connection has not reached out to me about the car at all I have been the one reaching out they have not came to my house and picked up the car I have explained everything to this guy and he agrees with me I have been treated wrong and disrespectful by auto connection 

  Business response

  08/07/2023

  We have now repo'd the car for nonpayment because the customer refused to bring the car in for repair and refused to pay.  We have since discovered the issue with the vehicle is that the customer ran the battery down and then hooked booster cables or crossed wires and shorted out the electrical system.  We will have to fix that before we can assess the vehicle further. The customer caused the damage but we will get it repaired. 

  Customer response

  08/16/2023

  I am rejecting this response because:They did not come repo the car they had someone come to my house and lie about buying the note of them and trying to give me some of my money back..Why lie they never tried to come get the car I have camera outside my house that are recording 24/7 these people need to be shut down 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩