Complaints

• Initial Complaint

  12/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our move occurred on November 17, 2024 (this was two days after the date we contracted for). We were to!d to have our payments made out to AMB Moving. The driver compensated us on that date for the delayed move, a broken glass patio table top, a bookcase and one standing lamp.Additionally we found the following items damaged: two antique standing lamps, another standing lamp tucked in the back of the garage, the television, a custom ceramic bowl and a plastic storage tub.I contacted America First Moving -- I mean AMB Moving; they said to file a claim through CSI. *** said the don't work on behalf of ***. I contacted AMB again and they said that *** MOVING actually did our move and that we should use that name on our claim. Because our bill of lading said AMB Moving, *** rejected our attempted claim again.A week ago AMB said that they would get us the correct paperwork, "momentarily."When I contacted AMB again this morning, I got a repeat of the instructions to contact CSI!How can I get compensation for our damaged items when this moving company keeps playing the shell game with us?

  Business response

  01/03/2025

  Dear BBB,

  Our site provides free reviews for different companies online. We acknowledge ******* had a bad experience with a moving company on our site and we apologize for any inconvenience. We only provide redirects and accept no responsibility of the complaint for that particular company. Similarity, if the user found this company via ****** or **** and had a poor experience, they would not go after ****** or Yelp - the actual company would be the soul party responsible for any issues. The moving company and its owners are responsibly for refunding and responding to the issues related to ********* move.

  Our disclosure states:

  This site is a free online resource that strives to offer helpful content and comparison features to its visitors. Please be advised that the operator of this site accepts advertising compensation from companies that appear on the site, and such compensation impacts the location and order in which the companies (and/or their products) appear.

  Thanks, *****

  Customer response

  01/06/2025

  Complaint: 22724456
  
  I am rejecting this response because:

  It is just another "not MY responsibility" answer!  When I order something from Amazon and they are not the seller, they still work on my behalf with the seller to make things right.

  I guess that once you are paid you will put anything on the web -- even saying that this mover is one of the top five in **********  What a disappointing way to do business.

  Thanks for nothing more than wasting my time.
  
  Regards,
  
  ******* *********

• Initial Complaint

  05/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Today I submitted quote requests to a total of nine moving companies through the 3rd party website consumervoice.org. In the contact request fields I used my first name, last initial, and email address, with all zeros in the telephone number field as I am uncomfortable sharing these details in an initial contact. All but one moving company responded using only the info I'd supplied in the initial inquiry, requesting that if I want to work with their company that I complete the missing information. One company, SafeShip, immediately called my cell phone and in their follow-up email, had populated not just the information I submitted through the initial inquiry, but my middle name, last name and cell phone number. Clearly this company is data-mining and, in my experience, crossing a serious line when it comes to respecting customer privacy and communication preferences. To make matters worse, I felt the representative's response to my request to remove me from their communication lists was highly inappropriate and unprofessional. Please see email thread below: Below are three email messages: the first was Safe***********'s initial email to me from my online inquiry. The second was my response (I had just received an unsolicited phone call from their company to my personal cell as well). The third was the representative's reply to my message. From: Safe *********** Services <**************************>Sent: Friday, March 17, 2023 9:51 AM To: *********************************** <***********************>Subject: Just tried to reach you / next steps Friday, 03/17/2023 Dear ***********************************,Hi *******,This is ******* with Safe *********** Services, I just left you a voicemail but wanted to drop you a line by email if this is more comfortable. I am reaching out to you because it looks like you've recently requested ** to complete a full-service move from ** to **.Safe *********** Services is ********* # 1 Provider of ************** *******, I want to connect about your specific needs. Also, I have a suggestion about how you can help complete your move at a fair price with the best service possible.Give me a quick call back at ************* if you're available, or feel free to reply to this email.Thanks!Click on the job number ******* in order to view or alter your personal information and inventory list.Sincerely,*************************** Senior Logistics Coordinator Safe *********** Services *********************** ************* ************************** ************************** ******: ******* MC: 1139083-B On Fri, Mar 17, 2023 at 9:53?AM Melissa's ***** <***********************> wrote:Hello *******,In my inquiry form I provided only my first name, last initial and email address. It's evident your company's technology mined my personal information without my consent so I no longer wish to work with you. Please remove me from all of your call and mailing lists effective immediately. Thank you,******* From: *************************** <**************************>Sent: Friday, March 17, 2023 10:20 AM To: *******'s ***** <***********************>Subject: Re: Just tried to reach you / next steps We had a wrong phone number and just Googled the information we had to get the correct information. It's the internet ma'am, everyone has the technology. We are one of the top rated companies in the country and I would love to do a great job on your move. If not, I wish you the best! Feel free to give me a call if you'd like to touch base.Thank you ******* S ************* safeshipmoving.com

  Business response

  05/04/2023

  Thanks for reaching out. We apologize for any inconvenience caused by the user of our site. We've gone ahead and reached out to the advertisers to make sure they do not contact the customer anymore. In addition, we've removed all the data from our records to ensure no information will be shared outside the company. Please let the customer know we sincerely apologize for any inconvenience. 
  
  Thanks, 
  ConsumerVoice.org 
  

  
  

  Customer response

  05/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩